[Resolved]  Bajaj Pedestal Fan — Harassment to a customer

Hi

I had given an order for the leaves of Bajaj pedestal fan almost a month ago at Bajaj Service Centre, Tambaram. Each time I called up the service guys or visited the office, they say it will come on a Monday. Last Saturday(6/13) I had to pass by Tambaram and I dropped into the service centre in the afternoon. There was a girl named Manju, seated in the office and 2 guys, 1 named Mani. They again gave me the same answer for which I had to be rude. I immediately called up the so called shop owner, John, who then asked the guys to check the godown. They told me they will be back in 5 minutes when they left the place. It was almost 15 mins and I was seated in the service centre with my 4 year old son. It was lunch time and my son was restless and he almost started crying. My mom was seated in the car downstairs and I was getting repeated calls from her. I then asked the girl, Manju, where the godown is, so that I will know the approximate time those guys would be back. She said she doesn't know where the godown is and I am not supposed to her ask her this. She was uncultured and when she started using filthy words with her finger towards me I had to stand up, be rude, and that resulted in heated arguments. I finally left the place when those guys came back after 20 minutes saying the product is not available and it will be available again on Monday(6/15), that is today. I am living in a far off place and I was not sure whether these guys are having morbic fun with me by making me travel so many times.
Yesterday(6/14), at around 12 pm, I received a call from John, saying the girl had consumed something and she is in the Hospital and she had informed about me to the police. Since, John was not in the shop when I had visited, I told him what happened the other day and he immediately understood it. He said, customers are always valued and such girls whose work is to blackmail other family women should be punished.
What guarantee or security do we customers have when we walk in your service centres? Is this the respect and value you give for your customers? Why the hell should I purchase Bajaj Fans, visit the service centre inorder to purchase and be treated in this way? Why do you recruit such filthy, uncultured girls? If no action is taken from your side against that girl, I will be forced to inform other customers regarding your service centres, so that they are aware such girls are seated at your offices and they don't have to suffer as I did.

Thanks and Regards
A Sufferer