[Resolved]  Bajaj (Probiking Showroom Mayur Auto, Dehradun) / Avenger — Non Delivery of Bike

Address:

Dehradun, Uttarakhand

Non delivery of bike after doing full payment
Dear Sir,
I want to inform you about my highly bitter experience with one of your showrooms (Bajaj Probiking) in Dehradun
I booked a bike (Avenger – 200 cc black) by doing a booking payment (Rs. 5,000/- cash) on 01.07.10. They promised me to deliver the bike on 07.07.10. I needed the bike urgently on cash payment & asked them to the earliest. They did not inform about the status of the delivery even after 10 days.I waited for their call or message for 10 days then called up the showroom. They said they will call me back in 10 mins and put down the phone. I received a call after 10 mins in which They said they tried my number but could not connect and they sell off the bike to another customer. I asked what is this because if i got a bike booked then how can they sell it off to another person even without informing me. They had my email address, my phone no and even my complete home and office address.Then they gave me one mobile no of some Mr. Mayank from Mayur Auto.He said we tried your number could not contact you so sold off the bike and now you have the bike’s production is stopped by the company as it is launching some new model of Avenger. So the bike is not available now and I would get the bike once the new model comes and also it would be about 4000 costlier.
I asked if you could not contact me for so many days then how come you people can call me on this number only today. He said till today he will call me up and will get the delivery done but still no calls and even not picking my phone call.At the time of booking itself I told him that I need the bike urgently and he promised to deliver the bike within 3-4 days as the bike is available with him. But now I have to wait for unknown period of time which is not possible for me.
This whole incident has created a very bad image of overall Bajaj’s customer handling. There is no concern about the customer’s inconvenience. I am very dissatisfied with treatment given to me

Branch :- Bajaj Probiking (Mayur Auto),Dehradun


Please look into the matter seriously and do the needful.

Regards,
Dhawal Pandey
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