Bajaj Pulsar 150 — Negligence in Servicing

Dear Sirs,

I had purchased your make model Pulsar 150 on January 31, 2007 from Rolta Motors, Kolkata under Reg. No. WB01Z 8836.
Since then my motorcycle is regularly under your servicing with M/s Rolta regularly without any fail.
I had made all the replacement of spares when and whatever is required to be change in this duration as suggested by your service engineers.

Few months back, I was suggested to replace the clutch plate for replacement for smooth functioning of my motorcycle. But now I am finding very much trouble while riding the bike as it stops automatically even the clutch is pressed.
I cannot understand the problem, which I had reported several times at your workshop.

For your information from the last six months, I am finding that your Rolta workshop had not done the servicing properly. I think your Rolta workshop just wash and handover my motorcycle back. You can also verify my statement as per your record at Rolta service station.

We request your people to survey with other customers, which now I find it true.

I had continued servicing my motorcycle regularly for 2.5 years. In the conclusion I am totally at a loss by paying your service people so much amount of money. Now I think that it must be better to get all the servicing done by my local service station, which was more convenient and trust worthy.

So in future I am not going to send my motorcycle to M/s Rolta or any Bajaj service station for servicing any more. Your M/s Rolta had dampened my motorcycle. I had proudly owned Bajaj Pulsar and now I found a very bad result after regular servicing with authorized Rolta service station. I accept that your make model is good enough but you should work for after sales service, otherwise you will have to face the reverse impact very soon.

Hope you will take up this matter and rectify yourselves, as my loss cannot be recover.
Please feel free to contact me for any further information, I will glad to submit you the same.
All the best. Thanks for your attention

Best regards

Mohammed Wasim Baksh
98H/20, Linton Street
Kolkata 700014
Mobile: [protected]