[Resolved] Bajaj Pulsar 150 — Poor service | |||
We purchased Bajaj Pulsar 150 in September 2011.There were 3 free service and 1 year warranty of spare parts.We have done our 3rd service on 2nd week of May 2012.In the month of June there was complaint of leakage in block piston,probably oil seal was broken We went to Suryoday Bajaj Mira rd from were we had purchased our Motorcycle.Sales manager of service center informrd us that this will not be covered in warranty.we argued that as the motor cycle is under full warranty till September 2012,it must be rectified free of cost,including the labour charges,but the sales manager replied rudely that if you want to do it at our service center you will have to pay for this.When ased about the estimate he replied that no estimate can be given without opening the engine. This type of behaviour on the part of Suryoday BAJAJ is certainly going to hamper the the sale of bajaj auto in near future.No doubt the product is very good without proper service backup product will lose it acceptablity.It is nt only me but there are many dis satisfied customer due to poor service back up. AJAY KUMAR Mira Rd Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
i am facing same problem
i am murthy b.v.v bought my pulsar 150 at DJM MOTORS, rajahmundry, andhrapradesh. i was facing problem with my bike service every time i give it, from first sevrice i was unsatisfied with their service. recently i gave my bike for my 2nd paid service to check my bike and do service for the required in which i was charged rs.693(six hundred and ninty three) for complaints for the below mentioned. paid service-250 rs engine oil-260rs polish-20rs swing arm greasing-100rs spring switch break-3rs seal oil-19rs non tax-22rs misc charges 40rs i paid the cash of amount 693.rs to DJM MOTOR, RAJAHMUNDRY. for their service under job no.008118 and issue no.015261on[protected] later again i faced the problem with my bike, the whole petrol was leaked out and i was stooped in my way 5KMs from my town. i was helpless and was made to push my bike all the way. next day i took my bike to the DJM MOTORS where i got my service. they did a quick repair and gave my bike on 013. but i was unsatisfied with them. again my bike started to trouble meby stopping and making different sounds i gave my bike again on[protected] and recieved it on[protected]today) my bike was kept for more than 6 long days with them and i was billed amount for new complaints and spares like cone kit, fork bend, chain kit, holder fork, coupling rubber, lever for cl-swit and others and billed me rs.2500 under job no.008451. when i went to service manager i got a very irrespective behaviour from him. i asked him why i was not done a genuine srevice when i gave for my 2nd paid service 20 days ago? why these complaints were not resolved before when i gave for 2nd paid service. why my bike was kept for more than 6days in showroom? i also asked for the complaint book to write my complaint but the staff was no responsible with me. so i was complaining in grahak seva. as i face loss of time without my bike, loss of my peace of mind due to the unsatisfactory service. i need to get my genuine serevice free of cost immediatly, and desired punishment for the staff toward their behaviour.
i am murthy b.v.v bought my pulsar 150 at DJM MOTORS, rajahmundry, andhrapradesh. i was facing problem with my bike service every time i give it, from first sevrice i was unsatisfied with their service. recently i gave my bike for my 2nd paid service to check my bike and do service for the required in which i was charged rs.693(six hundred and ninty three) for complaints for the below mentioned. paid service-250 rs engine oil-260rs polish-20rs swing arm greasing-100rs spring switch break-3rs seal oil-19rs non tax-22rs misc charges 40rs i paid the cash of amount 693.rs to DJM MOTOR, RAJAHMUNDRY. for their service under job no.008118 and issue no.015261on[protected] later again i faced the problem with my bike, the whole petrol was leaked out and i was stooped in my way 5KMs from my town. i was helpless and was made to push my bike all the way. next day i took my bike to the DJM MOTORS where i got my service. they did a quick repair and gave my bike on 013. but i was unsatisfied with them. again my bike started to trouble meby stopping and making different sounds i gave my bike again on[protected] and recieved it on[protected]today) my bike was kept for more than 6 long days with them and i was billed amount for new complaints and spares like cone kit, fork bend, chain kit, holder fork, coupling rubber, lever for cl-swit and others and billed me rs.2500 under job no.008451. when i went to service manager i got a very irrespective behaviour from him. i asked him why i was not done a genuine srevice when i gave for my 2nd paid service 20 days ago? why these complaints were not resolved before when i gave for 2nd paid service. why my bike was kept for more than 6days in showroom? i also asked for the complaint book to write my complaint but the staff was no responsible with me. so i was complaining in grahak seva. as i face loss of time without my bike, loss of my peace of mind due to the unsatisfactory service. i need to get my genuine serevice free of cost immediatly, and desired punishment for the staff toward their behaviour.
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Pulsur-150 — Regarding Bike Service.
I was dithched at your authorized service centre (Deewan Bajaj, Okhla) who offerd me a deal of teflon coating with four free services in 400 Rs., but when I visited him at the time of third service he levied one additional condition that the service( teflon coating) is valid for six months only.I was not expecting such a maling deed at an authorized service centre and definitely such type of cheap activities will harm the goodwill of BAJAJ.