[Resolved]  Bank Of Baroda — Complaint against Amount Deduction in bank account

Address:

Jaipur, Rajasthan

This is Miss Sandhya Priyadarshini(working as lecturer) in Jaipur,RAJATHAN.
BASICALLY FROM BHUBANESWAR,ORISSA.

I am really sorry to say that..the service provided by the Bank of Baroda(BOB),
SANGANER branch is very bad simply Good for nothing..
First of all let me tell you one thing it has the worst ATM counter i have ever seen just
placed next to its office..Whenever You go to ATM for withdrawl of money almost 80% time it will
SHOW
case 1:"TEMPORARILY OUT OF SERVICE"
case 2:"YOUR ATM CARD IS TEMPORARILY OUT OF SERVICE"
case 3:"TIMED OUT, TRANSACTION HAS BEEN CANCELLED"
Unfortunatley THE INCIDENT HAPPENED WITH ME is the case 3.That happend On 24th june 2010
(i.e yesterday)in between time 6:50pm to 7:10pm i went to the ATM counter to withdrawl some
amount from my Account..when i inserted my ATM card..it READ..then asked for my ATM code..
I gave..then I opted for withdrawl of money..then it asked the amount I typed the amount Rs1100..
then it showed transaction is being processed..so i waited..then after few seconds..I got the
message like
"TIMED OUT, TRANSACTION HAS BEEN CANCELLED"
and i didnot get my amount of withdrawl...so i went to the next ATM counter(NEWLY BUILT) of BOB
only which is just infront of bank (roadside opposite)..next to VODAFONE Customer service provider
...As i needed money that time once again i opted withdrawl option of the Rs1100 only..This time i
Got my AMOUNT..BUT SHOCKED after seeing my ATM RECIEPT..Its showed RS1100 less amount..which i had
opted before in the previus ATM counter..I realised the amount has been DEDUCTED even if i had not
got the amount of the cancelled one TRANSACTION...Then i went to the bank,and met with one of the
Officer...and i said the problem to him that i faced..He said I have to Give an application on my
ACCOUNT BANK branch regarding this case and i will get my Amount after 7 to 10 days...I said Gently
to him that i should complaint here in your branch as the problem i faced is for fault of your ATM
Counter, if the transaction was cancelled then how come my amount reduced then..he said it happens
in case of system and server error problem...fortunately this Account is of Jaipur only..so i will
give appilcation..But its really SAD to say the officer's behaviour was so worst..simply i can say
he dont know the courtesy how to behave..I said i will take help of CONSUMER FORUM against it..HE
raised his voice and talked roughly you can do whatever you want..I replied him politely yes I will..
This was the worst experience I had ever faced while resolving my query...

Many things came in my mind while writing the application
like: -
1)Suppose the customer is not present in the location of the ACCOUNT BRANCH OFFICE..then what will
he/ she do.
2)If Transaction was cancelled then why the Amount DEDUCTED.
3)If appication is given and the amount came to account after 7 to 10 days..then what will be the
value of the amount which the customer couldn't use on time just because of the System & Server
problem ..it doesn't matter the amount is of Rs 100 or Rs 1 lakh..but a customer is going to ATM
Counter to withdrawl means he/she seriusly need it..(Like i went to BANK OF BARODA ATM Counter
even if I was having PUNJAB AND SINDH bank Atm card as it was urjent)

I WOULD LIKE TO SAY ONETHING,as oxygen is not provided to the patient on time then he dies..like that
if Money is not there on time then WHOLE work is interrupted ..OVER AND OUT(like cancellation of
important business deal,cancellation any function party etc..).If such type Transaction problems occur
it should be resovled by its own just after the system is autocorrected..so that customer will be happy
with the service..and take the advatanges of the facility provided to them...

For any kind of help or suggestion regarding this please do contact me on
email-id:- sandhya.[protected]@gmail.com