[Resolved] Banking — Cash debited from SBI SAvings A/c but not dispensed on ATM withdrawal | |
I hold a savings bank account with the SBI Bank Mudfort Branch, Secunderabad-9. My account No. is [protected]. On the 2nd of June 2009, I had made a transaction at an ICICI Bank ATM no: S1CW 3995 at (around 19:00 Hrs). The amount that I wished to withdraw was Rs.5000, but the ATM machine did not dispense the money. On checking my online account status I discovered that the amount was promptly debited from my savings accounts. The transaction code recorded for this withdrawal is as follows: ATM WDL: Dated 02/06/2009 6220 1807 [protected] 681 S1CW3995 Transaction code that appeared on the slip was: 070 “Transaction decline Unable to process” Owing to the loss of cash I had also submitted a written complaint to the Branch Manager SBI, Mudfort for which I have received an acknowledgement and a RD No: 2655959, that was sent to SBI customer service dated 4/6/09. I was told that the entire process will take about a month’s time. Unfortunately no action has been taken to this day. I hereby request the faulty transaction made by the SBI Bank/ATM machine may be rectified and my money be credited back to my savings account at the earliest. I have noticed that mine is not the only isolated case but many other unassuming customers have been fleeced due to such faulty transaction by the Bank. I request prompt action and credit of the cash falsely debited. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
Atleast the money has been returned.
I am grateful to the Forum.
Thank you
Agnes Rajesh