[Resolved]  Banking — Citibank Loan: name not removed from cibil

Address:

South Delhi, Delhi

I took two loans from Citibank and they offered me an option for settlement. The executives kept calling me to settle the amounts as part of their goodwill offer for existing clients. As a tempting offer, I accepted it and payed minimal amount to close my loan accounts. In turn I received a closure letter from them.

Now I am applying for loan again and I am told that due to the non-closure of my previous loans my name appears in CIBIL. This is coming as shock to me as I was told repeatedly by the bank that the loan closure letter means closure of the accounts.