[Resolved]  Barclays Bank Plc — WRONG DEBIT CHARGES

Barclays bank PLC — DEBIT WRONG CHARGES

DT. 10.06.2008

To
The Manager,
Credit card Division, (Grievance Cell)
BARCLAYS CARD .
DELHI.

REF: AGAINST CREDIT CARD NO.[protected]
SUB :- COMPLAINT REGARDING YOUR SERVICES

Sir,

This is in reference to the BARCALYS credit card no [protected] issued to me. I deposited a cheque of rs 8000/- ch.no.848901 drawn on HSBC bank on 21.05.2008. when I check my outstanding in phone banking, I found that this cheque late received by bank and bank charges me late payment charges.

I drop in karol bagh on 21.05.008. by unknown reason u recd this cheque on 22.05.2008. its not my fault. When I talk to executive. Please credit late fee amount in my card. I request you in future I always payment on before due date.

I have another credit card from other bank. I always make payment on before due dates .I am enclosing my other card bill. I am not satisfied form your services. Kindly do the needful at your end ASAP and acknowledge the receipt of the same.

Thanks and regards,
Your truly,


SANDEEP AGARWAL
C-8/2 EAST ARJUN NAGAR
SHAHDARA DELHI –110032.
22387078, [protected]
Copy to :
[protected]@BARCLAYSCARD.IN
REG OFF.1CHURCHILL PLACE, LONDONE 14SHP.
BRANCH OFF: BARCLAYS BANK PLC, 801/808 CEEJAY HOUSE, SHIVSGAGR ESTATE,
DR.A.BESANT ROAD, WORLI, MUMBAI-400018.
HEAD OF CUSTOMERS SERVICES AT BARCAYCARD, P.O.BOX 11567, NARIMAN POINT, MUMBAI-400021.

Barclays Credit Card — Wrong debit charged

Dear all,

I am realy fedup using of Barclays credit card endig no 3879 as on 10th april we have withdrawal 12000/-from ATM & we have make payment of 15000/-on 19 april 2008 wich have debited fom my account on 22 april 2008 while showing in my card account 24 april 2008 where was 2 days these fund !!! in this reference we have charged by the bank 360/-+12.36% service tax & 194/-of interes with service tax fo 9 days only.we have made folloup with costumer care executive but they are not giving proper responce as they are either untrend officer or misguiding customer, there behaviour & way of talking is very bad.
After all in the second consecutive month we have paid total amount due 12866.48 before due date on 17th may 2008 & we have not used for next month inspite of that we have charged with Rs 26.43 as debit interest after calling to customer care on 20 june at the nine of 11:45 Mr krish is talking with very in very bad manner & saying no debit charges will reverse either it is wrong or right so make pament or you will be charged for late payment of Rs 500/- in this reference we have to say that pls make sure for the reversal of charges & appoint a trend officer of good behaviour.

The Barclay card guys called me a day before the last payment date and said they have a cheque pick up facility. The executive comes and picks up the cheque who has all my details credit card number, mobile number address etc. He gives a reciept. And after few weeks i see a late payment fee on my card. I call up the customer care. Really pathetic response. Their toll free number does not work. Have to make an std call to channai. They say they will get back to me which was just a lip service. While the use of credit cards has the ease of shopping but it also carries along these disadvantages.

made debit to my card a/c 455.83 and 56.34 as interest and ST accordingly. hence please look into it.

Barclays — Wrong debit in my credit card statement

In my statement of August, 2008 there is a wrong debit of Rs.5000 where i have not used this funds. On my repeated request since last two months to resolve this matter but all in vain.

barclays bank plc ,mumbai — about the debit card

I have open the account in this bank.They have send me the cheque book and the code of the debit card but till now i didn't got the debit card.iI had open account in 2007.I have contact their customercare for many they told me i would get it soon but till now i haven't and visited the office twice also.Please can u do something.

Barclay Credit Card — Wrong Billing

About two months ago Barclay credit card offered me a life time free VISA credit card, I have not used their card still now but I am highly astonished after receiving a bill of Rs.6741.60/- in their account statement Ref No.[protected]. Calling to their customer service department, I came to know that they have offered me Barclaycard priority membership and charged the amount for that without my consent. Their representative also not clarified any such membership and its financial liability at the time of offering. I have requested them to withdraw the bill immediately three times by e-mail but they are not responding and sending SMS continously for the payment within the due date 28/11/08. I tried to call their higher authority but they are not receiving the call. Now can any one suggest me that what will be my action if they try to recover the ammount by applying any unfair means? My mobile number is [protected].

i have barclay credit card no [protected] .i have purchase gold and cloth in apri and may .After that transection i have got your statement only two time still date.In statement there are late charges.
i have your call from delhi for a payment and make a payment of demanding amount regularly.but if i have no get statement then how can i pay late charges. so please cancelled my all charges of late fee charges.I pay all your due amount after cancelling late fee charges .

i have to complain about u that ur not in contact with me so please call me on mobile no.[protected]
so please help me i pay all ur due .

To
The Manager,
Credit card Division, (Grievance Cell)
BARCLAYS CARD .
DELHI.

REF: AGAINST CREDIT CARD NO.[protected]
SUB :- COMPLAINT REGARDING YOUR SERVICES

Sir,

This is in reference to the BARCALYS credit card no [protected] issued to me. got a sms on 30th Dec 08 at 8 p.m. Rs. 40, 000 has been proceeded on your HDFC Card from your barclay card. Due to your custmore care staff some one transfered Rs. 40, 000 from my barclay card. I have no account or credit card of HDFC bank. I have not given any kind of request on 23rd Dec 08 which shows this. I have spoken to you people thrice on 30th Dec 08 at night my request no. is 737341/737498. My barclay card no. is [protected] I am working in a press.

Please sir look into the matter I have not given any request. I have no account in HDFC bank I have no HDFC card.

Thanks

Mahender Singh
[protected]
31/12/08

[protected]@BARCLAYSCARD.IN
REG OFF.1CHURCHILL PLACE, LONDONE 14SHP.
BRANCH OFF: BARCLAYS BANK PLC, 801/808 CEEJAY HOUSE, SHIVSGAGR ESTATE,
DR.A.BESANT ROAD, WORLI, MUMBAI-400018.
HEAD OF CUSTOMERS SERVICES AT BARCAYCARD, P.O.BOX 11567, NARIMAN POINT, MUMBAI-400021.

THE MAIL IS TOO SOFT. SHOULD COME DOWN HARDER ON THE CREDIT CARD CO.,

THIS IS A VERY FREQUENT FEATURE. MORE SO WITH BARCLAYS CARD!!!

I have made two transction against my barclay bank, I haave reeceived statementon the due date and i have paid amount on same date in March 2008. After they send another statement with late fee and other charges . I have several times request them to closed this account but in Feb 2009 they send me statment for Rs 7000.00.

Please advise as they are seding me sms many times .

Infact this barclays bank has reputation of making money through this type of system. First they request for the card and then they will be after you to use it and once you have used it then they will somehow don't send the statement and there customer support is use less and the upper management also cooperate with this type of froud and cheting to the people as they charge the hafty amount of late payment charges and the defoult interest charges which is born due to there negligence. So i will request you all people not to do banking with Barclaya bank and there credit card. We should strongly reject the Bank and it's facilities as they don't care for the customer. I hope this may give some knowledge to the upper most layer of management and they do cooprate with the customer and solve there problems.

Barclays Credit Card — Deficinecy in service and wrong billing

I am holder of credit card no. [protected], issued to me by Barklays Credit Card esteemed bank since last one year. I have been availing services provided by Barklays Credit Card against the said Credit Card and have never defaulted in payment of my credit card bills

In the month of Januray 2009, I had made various purchases worth Rs. 27, 121/- throught the aforesaid Credit Card. Incidentally during this time, various phone calls were made by Barklays Credit Card customer care executives, requesting me to convert the large amounts standing reflecting in my Credit Card bill into installments, Barklays Credit Card representatives persistently perused and assured of various benefits of converting my bill to regular EMI.

On assurance of Barklays Credit Card representatives of the benefits of converting to EMI, I obliged and consented to convert one transaction of Rs. 13, 130/- appearing in my bill dated 30 December to 07 February 2009, to EMI. To my utter shock on receipt of my credit card bill for the month of 07 February to 07 March 2009, I found that inspite of my specific request to convert only one transaction of Rs. 13, 130/- Barklays Credit Card had wrongfully converted other two transactions of Rs.7821.& Rs. 2276, into EMI's and accordingly Barklays Credit Card had charged conversion fee against all conversions of EMI.

The above mentioned error was immediately brought to your notice, and a complaint was made to Barklays Credit Card call centre, with a request to convert only transactions of Rs.13130, into Emi, Barklays Credit Card were further requested to remit back the conversion charges levied on transactions not requested for conversion of Emi. I am sorry to say inspite of repeated telephone calls to Barklays Credit Card cal centre for rectification of aforesaid error, despite all the assurances the error has not been rectified till date as I have been paying unnecessary charges which is not explained to me. Every time a call is made to Barklays Credit Card office only request numbers are provided to me without any action. some of the request numbers provided are as follows, 1280222, CAS 1611323, and CAS 1611358.

I again request you to kindly see into the matter and resolve the same as soon as possible, as I have been facing great hardship in view of improper charges raised by Barklays Credit Card .

The prompt action shall be highly appreciated

This is to bring to your notice the harassment issues faced by me from Barclays Bank (Credit card division) …

The Card started in operation from 17th Apr’ 2008 …

(I.) First Bill: 2 (Two) Transactions were made of Air Ticket i.e. Rs. 3620/- on 14/04/2008 and Rs. 5074/- on 20/04/2008 for which the total amount was Rs. 8674/- but the bill was not recd. at the time and a call came from Barclays office that … due date of the above bill was 28th we are sending the person to you and you pay him the cash. I agreed and immediately handed over the cash of Rs. 8694/- to thier representative.

(II.) Second Bill Dated: 07th June ‘2008 was recd. at time I had requested Barclays helpline indicating the debit interest and the late payment dues have been wrongly mentioned in the bill i.e. Rs. 1134.61 on the earlier bill which we paid after three days delay as the bill was not recd. by us. Our transaction amount on this bill was Rs. 9881.99 whereas Rs. 1134.65 have been charged as miscellaneous charges and late payment charges against the earlier bill which we have paid three days delay due to non-receipt of bill from them.

I was regularly calling on their helpline and could not resolve the problem ultimately on the second of July ‘2008 they people told me to pay Rs. 10, 610 instead of Rs. 9, 882 and assured me that this access amount of Rs. 728/- which I ‘m paying access at this time will be adjusted in my next bill. Immediately without making any single minute delay I have deposited cash at the same moment in the Nehru- Place branch of Barclays bank.

Then again their bill was recd. on 08th July ‘2008 in which transaction bill was Rs. 2918.88 and the extra charges they mentioned was Rs. 555.60/- out of that after discussing their helpline department on the duplicate bill except the miscellaneous charges I paid the entire transaction amount of Rs. 2920/- as instructed by their helpline.

Then, their August Statement Bill was recd. with a detail of 1 (One) transaction of Rs. 2784.16 Against a Telephone Bill Payment and their miscellaneous Charges was Rs. 771.45. Regularly I was approaching to their helpline regarding the miscellaneous and late payment charges which were never due to my fault but they never replied in a satisfactory manner and told me that this time you pay and later on we will see. Ultimately, when I felt tired from the working of this bank I paid Rs. 1, 955 the total outstanding balance till that date and stopped and intimated to their helpline that I will not using their card unless they finalize the matter. This was the end of the story.

Conclusion: After that also I have sent them several times the details of the transactions and amount paid but instead of doing anything they simply started calling me regularly to make the entire payment which was not due at me. Ultimately, in the month of December their representative called me up and told me to pay Rs. 210/- and the account will be settled. I agreed and paid the cash of Rs. 210/- to ther Representative on 17th December ‘2008 but I have not made any transaction after 18th of July ‘2008.

But till now, the process of harassment is still continued. Now for the past 4 months I have been regularly harassed with dire consequences for non payment. I had a lot of follow up calls from them claim it is not their fault and hence I need to pay interest for the delay. I recd. calls on weekends, holidays, innumerous SMS s etc from them. I have also been given to understand from our acquaintances that this Bank in particular has a very poor service quality and they have also faced harassment from them.

I would like your good office to guide me for the next course of action that I need to take so that citizens like me are not harassed by such banks that still don’t have a proper system and process in place and play the blame game. Till today I get at least 4-5 SMSs and 2-3 calls daily.

Looking forward to your support

With Warm Regards,
Ram Avtar Dalmia
Barclays Credit Card No.: [protected]
Mobile No.: [protected]
E-mail: [protected]@gmail.com

BARCLAYS BANK FUND TRANSFER UNIT

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