[Resolved]  Barclays Bank / Personal Loan — Delay in processing early payment request

Address:

Punjab

1) In Jan, 2011, requested the bank to facilitate early closure and repayment of the loan since I was finding it uneconomical to keep paying large interest amounts on the EMIs.
I manages funds from a personal source in order to make early payment.
2) I additionally requested for a waver of early closure charges due to my unsatisfactory financial condition. An EMI also got delayed due to my financial crisis.
3) I was advised up-date my last EMI to wait for some time, before something favorable could be done.
4) I did as advised. Thereafter two more installments have been debited to my savings account (by auto pay facility). However the bank officials are denying any concessions.
If this was to happen, I should not be liable to pay any interest after I expressed my need to make early payment.
My Email to the Bank is reproduced below:
-------- Forwarded message[protected]
From: Jyotsna randhawa <[protected]@gmail.com>
Date: Sat, Jun 11, 2011 at 4:37 PM
Subject: Repayment of Loan Account No. LC [protected]
To: varun.[protected]@barclays.com, akhil.[protected]@barclays.com


Dear Sir,
Please refer to the trailing email and telephonic conversation with your various personnel as follows:-
1. Called your telephonic customer care on 5/6 June 2011, and expressed the need to make early payment against the loan.
2. During a telephonic conversation with Mr. Varun Monga, Branch manager Chandigarh Region on 6th June 2011, I informed him that I needed to make early payment of the balance loan amount immediately. I apprised him of the whole situation as to what all happened from Jan"11 onwards.
3. On - 6th June 2011, I talked Mr Akhil (Branch manager Ludhiana Region) also (Ph No.[protected]_____) and apprised him of this matter.
4. On:-7th June 2011, I sent the first trailing email to Mr Akhil.
5. On 8th June I again called Mr. Akhil on his ph no.[protected]___ and asked to arrange collection of Loan amount. He told me that he would revert with corrected re-payment details within the next 2 hours time
However, till the time of writing this email, no one from your end has contacted me.

6. Mr. Salil Sharma Public Relation Officer Ludhiana Branch has been the person who has been dealing and communicating with me in this case since 20th January 2011. I informed him of my financial problems and requested a waver of any kind if possible. I was advised that I pay the missed EMI amount and something would be done. On 27 of Jan I paid my EMI and I requested for a foreclosure . I was advised that let M.arch month go n a request 4 waver of interest would be seeked by him frm his seniors. If waver was not possible I should have been told initially.I have been in regular contact on phone with Mr Salil .Then. on 22nd April i had send an Email for early fore closure of my loan and collection of money with request for waver if any could be done. as advised by him. till today im still requestin 4 a foreclosure and the details of it but the wait is still on.

This suggests that deliberate efforts are being made by your bank to delay the matter and charge me more interest, as far as you are able to stretch.
From above communication and inaction from your end it clearly indicates that you are attempting to continue delaying the process of early closure of my account as requested by me since February 2011 and finding ways and means of charging me interest.

In spite of expressing my financial constrain to your good office they have not bothered to take required action.

This is Tantamount to cheating. Hence im separately marking a copy of this communication to the consumer forum

Further please note that w.e.f 12th June'11 evening, I shall be out of station for a couple of days, therefore please send your representative alongwith the correct balance payable amount and close the matter immediately.

I shall not be responsible for any delays.

Thanking you.

Yours sincerely,

Jyotsna Randhawa