[Resolved] Barclays Credit Card — Barclays Credit Card Complaints - Harassment | |
Hi Team, Please help me My details have been added to credit bureau though there is no mistake of mine. My other credit cards have been blocked and being blacklisted. Recently I had applied for a new credit card with Citi bank, but was denied saying my details are there with credit bureau of India. All my Bank Transactions are good and there is no complaint with other banks, but now coz of goo[censored]p from Barclay’s Bank my relation with other Banks has gone for toss. I never got a call nor reply on my concerns, but my details was added to credit bureau of India. So easily there have put my future on stake, they are not concerned about a customer who has a credit card with the bank and has concerns which should be addressed. Require you intervention as I am not getting any kind of response on my concern. Please do go through my concerns and let me know how I can get the issue resolved or file an RIA. I am being mentally tortured by Barclays Bank. Please do let me know whether correspondence or call recording are required, if so will get it attached. I am being calling them for almost a year, but never got any response from them. But now if you check the trail mail they are not contacting me but sending me reminders and automated call recording reminding me to make payment or my details will added in the credit bureau. Also please let me know legally what I can do to get justice! From the time I have sent this mail to them I have received more than 30 recorded voice messaged which reminds me to pay my dues more than 20 SMS reminding me on dues or my details will be added with credit bureau of India. I am going through lot of stress and mental pressure, the past one year has been very tough and agony was very bad. I have called the helpline of Barclays Bank many times from the time the problem started, every time I was informed mistake is with the bank and would be resolved ASAP or on priority. But till date nothing has happened and now my details have been added with credit bureau of India. I have the entire call recording with me Regards, Melroy Rebello [protected] [protected][protected][protected][protected] From: Melroy Rebello Sent: Sunday, October 26, 2008 2:15 PM To: '[protected]@barclays.com' Cc: 'Melroy Rebello'; 'Rebello, Mischelle' Subject: Escallation credit card no: [protected]: Reminder 5 I am getting automated call from 23/10/2008 reminding me towards the payment. I have received more than 6 calls in 3 days!!! Also I have received 8 SMS informing me my balance is due and if I don’t make my payment, my details will be referred to credit bureau. You’re are not calling me on my concern but troubling me more and making me get more stressed! This is my last mail and if I don’t get any revert will take the matter legally. Being a multi national bank this service we customers get? [protected][protected][protected][protected] From: Melroy Rebello Sent: Sunday, October 26, 2008 7:55 AM To: '[protected]@barclays.com' Cc: 'Melroy Rebello' Subject: Escallation credit card no: [protected]: Reminder 3 I fail to understand why nobody is contacting me! I called the helpline today and they said my mail has not yet been attached on the account. He said he does not know what the status of the mail is??????????? [protected][protected][protected][protected] From: Melroy Rebello Sent: Saturday, October 25, 2008 12:59 PM To: Melroy Rebello; [protected]@barclays.com Cc: Melroy Rebello Subject: RE: Escallation credit card no: [protected]: Reminder 3 Why r u sending reminders of payment via SMS, without contacting me or addressing my concern [protected][protected][protected][protected] From: Melroy Rebello Sent: Saturday, October 25, 2008 7:54 AM To: '[protected]@barclays.com' Cc: 'Melroy Rebello' Subject: Escallation credit card no: [protected]: Reminder 2 Still hopping for a call [protected][protected][protected][protected] From: Melroy Rebello Sent: Friday, October 24, 2008 3:50 PM To: [protected]@barclays.com Cc: 'Melroy Rebello' Subject: Escallation credit card no: [protected]: Reminder ! Hope to get a call from so called Barclays Bank [protected][protected][protected][protected] From: Melroy Rebello [mailto:[protected]@gmail.com] Sent: Thursday, October 23, 2008 10:32 AM To: [protected]@barclays.com Cc: Melroy Rebello Subject: Escallation credit card no: [protected] To the Manager of Credit, I have a couple of issues and concerns, which has not been resolved because of which I am going through trauma and mental stress. I fail to understand why are you pressuring me so much and getting me stressed, I am having sleepless nights! My parents are worried; my Dad has low BP and is a heart patient. If tomorrow anything goes wrong because of your pressure on our family, will take you through the highest level legally no matter financially what I have to do!!! I would like to bring to your notice that unfortunety I became part of Barclay's credit card. And the trouble started. I am been calling your so called call centre from September 2007 to get my issue resolved and it has not happened. I have the recording where your executives and certain seniors have spoken to me and have said that the issue will be resolved at it is mistake with the bank. Now tell me something when they (your executives and seniors) say that the mistake is with the bank why the hell are you troubling me. I am getting sms on my mobile from October 2007, calls at my residence and office number. And your local goons who are threating me!!! I am requesting for someone to call on my mobile number from 2007 and till date, let me make it clear till date no one has called me. Case History: On 27th September 2007, I got a physical statement which said I have a balance of Rs 5121.46. As I had certain financial situations, I could not make the payment on time. Then I got a call from collection department, asking me to clear my dues. They said I have to pay min of Rs 200/- or Rs 400/- or close the account. But no one turned up and I was waiting for the executive. Then after some days got a call from your collection executive that he will come to my place. I enquired with him whether I have to pay by cash or cheque. He said if I pay by cash, transactions will happen fast as cheque would take 3 to 5 working days and there will be late payment charges. He came to my place and I paid him Rs 2000/- in cash and was arranging remaining Rs 3200/- to repay in another 2 to 3 days and I had informed that collection executive to come after 3 days to collect the remaining amount. He agreed on the same, and gave me receipt: 000249 (Horizon Enterprises). Within days I got a call that my payment has not been received by the bank! I was shocked and amused as I had the receipt of payment. The executive who called me said I am not supposed to pay by cash; I have to give a cheque and asked me to give a cheque towards the payment. I informed him that I have already paid. He said cash payment is not accepted. Ok! Asked him to return the amount and I will give the cheque for Rs 5121.46. He said he will arrange a call back on the same ASAP. But no call was made but I kept getting reminders. Then I started following up and made many calls to the helpline, some asked me to lodge a police complain and get the amount back. If I have the receipt that I have paid then why should I lodge a complaint, isn't it the bank duty to do the follow up when customer has already paid the amount. Your executive comes home and asks for cash and gives receipt towards payment, then why should I enquire whether cheque is required! After repeated calls nothing happened and I did not make the second payment as my first payment made is no where!!! I was irate and spoke to Ms. Suvarna may be manager there as your call centre, after which the executive came at last in the month of September 27th 2007 and returned the amount. And though my balance was Rs 5121.46 I gave a cheque of Rs 5300, I have paid you extra, please refund my amount back. But late payment charges have been charged on my account. It was delay from your end and you are charging me extra for no fault of mine! I know how much follow up I have done and trauma I have been through! Is this the way a customer is treated though he has paid amount on time! I am being calling your so called helpline from October 2007 till date and every time I am informed mistake is from bank's end and my issue would get resolved ASAP. They say my case would be looked on priority and I will get call on the same. Why are customers given wrong promises? I want to know why my case is pending from more than a year with no proper resolution. I don't know to how may people I have spoken to, check your records or case history. I have all the call recordings and receipts towards payment with me. How and why can you charge me? How can you take a customer on ride? Don't you think you are answerable to the court of Law? Why wasn't I contacted for 1 year! All you could do is send Goons to my house!!! Torture me mentally, my family! I want a call on my number [protected], or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more. Card number: [protected] Not happy customer, Melroy Rebello [protected] I want a call on my number [protected], or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 27 Comments | |
Comments
pls inform me my appl is appored. my appl.ref [protected]
My Barclay Bank Card No is [protected]. I was sanctioned a loan on Credit Card in the Ist Week of Sept, 2008 fot Rs 1, 10, 00/ and told that BD will reach you within week. But I didnt received and complained several times. Each time I was assured that you will receive within two days. i received statement ref.111o[protected] Ist Nov in which Rs.2443.44 was charged as Interest charges. i PAID RS 200/ AS MINIMUM CHARGES but didnt get any BD. On 12th Oct. I received a call that your loan has been cancelled and your deposited amt will be adjusted in your a/c. Now on 15th Nov I recd a message on my mobile that your card is blocked and deposit Rs710/ immediately. I am surprised at the functioning of Bank. Customer care executives have been contacted several times and they assre everytime that your request has been sent and the amt will be adjusted. I fail to understand the functioning of an International Bank. Should I move to the Consumer Court?
dear sir
please help me
subject:extra charges debited by bank
this is the 5th mail till date nothing response on your side bank is charged on extra amount many times i will talk to help line but no response in your side please revers the amount my account otherwise i will going consumer court
THANKS AND REGARDS
UMESH THANKAPPAN
[protected]
please help me
subject:extra charges debited by bank
this is the 5th mail till date nothing response on your side bank is charged on extra amount many times i will talk to help line but no response in your side please revers the amount my account otherwise i will going consumer court
THANKS AND REGARDS
UMESH THANKAPPAN
[protected]
Barclays Credit Card - Harassment — Call for Payment for card never applied by me
I have never applied for any credit card with Barclays. From last few days i have been getting calls for some payment. They said i recieved the credit card at some address on Nov26'2007, and the address they are telling me is totally unknown and above all i was not in Delhi at those time. I do not know how come they got my mobile phone number and making me calls for payment, when this number is pretty new.They are making the calls again and again, when i have not applied and used any card.
Date: 09/02/2009
From,
Mr. Pankaj Salot
18 Maheswar Prakesh Building No:1,
6th floor Daraser lane,
SantaCruz: West,
Near Podar School,
Mumbai: 400054,
To,
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
Sub: Request given for settlement of credit card
Ref: Barclaycard Gold [protected].
Dear Sir/ Madam,
As per the above subject, I got call from your side for payment of credit card at that time your representative suggested us to go for the settlement of mentioned credit card and I agreed the same. Your representative was about to sent your person last week for initial payment of Rs.150/-, but no person from your side was come. I kindly request you to send your executive person.
I had also given a call to your costumer service person last week but still there is no response from your side. So, I kindly request you to send your executive on following address for the settlement of the credit card because I am still getting account statement from your side with late payment fee. If any late payment or other charges charged from your side due to delay from your side, then I will not able to pay the same, kindly take a note of that.
Office Address:
407, Acme plaza,
Andheri Kurla road,
Andheri (East),
Mumbai: 400059
Contact No.:[protected], 28385087. Fax No.[protected]
Email ID: [protected]@yahoo.co.in
[protected]@yahoo.co.in
Kindly treat this letter urgent and reply,
I request you to give response to this letter as soon as possible
Thanking you,
Yours truly,
From,
Pankaj Salot
From,
Mr. Pankaj Salot
18 Maheswar Prakesh Building No:1,
6th floor Daraser lane,
SantaCruz: West,
Near Podar School,
Mumbai: 400054,
To,
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
Sub: Request given for settlement of credit card
Ref: Barclaycard Gold [protected].
Dear Sir/ Madam,
As per the above subject, I got call from your side for payment of credit card at that time your representative suggested us to go for the settlement of mentioned credit card and I agreed the same. Your representative was about to sent your person last week for initial payment of Rs.150/-, but no person from your side was come. I kindly request you to send your executive person.
I had also given a call to your costumer service person last week but still there is no response from your side. So, I kindly request you to send your executive on following address for the settlement of the credit card because I am still getting account statement from your side with late payment fee. If any late payment or other charges charged from your side due to delay from your side, then I will not able to pay the same, kindly take a note of that.
Office Address:
407, Acme plaza,
Andheri Kurla road,
Andheri (East),
Mumbai: 400059
Contact No.:[protected], 28385087. Fax No.[protected]
Email ID: [protected]@yahoo.co.in
[protected]@yahoo.co.in
Kindly treat this letter urgent and reply,
I request you to give response to this letter as soon as possible
Thanking you,
Yours truly,
From,
Pankaj Salot
Please see aplication refernce No.[protected], for this you are requested not to proccess the same as the offer on the said card is not agreed to me.
Please see aplication refernce No.[protected] for new gold credit card, for this you are requested not to proccess the same and do not send the credit card and other offer leaflets as the offer on the said card is not agreed to me.
To,
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
Sub: Request given for settlement of credit card (ref no 1031103)
Ref: Barclaycard Gold [protected]
Dear Sir/ Madam,
As per the above subject, I got call from your side for payment of credit card at that time your representative suggested me to go for the settlement of mentioned credit card The selllement was agreed for Rs 550 and I agreed the same. Your representative came & collected the sum of Rs 150.Executive had told me to pay the remaning amount only when i receive NOC from your side.It has been a month now & there is no response from ur side .I kindly request you to send your executive person to collect the remaning amount with NOC letter.
I had also given a call to your costumer service person last week but still there is no response from your side. So, I kindly request you to send your executive on following address for the settlement of the credit card because I am still getting account statement from your side with late payment fee. If any late payment or other charges charged from your side due to delay from your side, then I will not able to pay the same, kindly take a note of that.
Address:
405-D, Shipra Suncity
Indirapuram Ghaziabad
UP
PIN 201010
Contact No.: [protected]
Email ID: [protected]@yahoo.com
Kindly treat this letter urgent and reply,
I request you to give response to this letter as soon as possible
Thanking you,
Yours truly,
From,
Sandeep Raina
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
Sub: Request given for settlement of credit card (ref no 1031103)
Ref: Barclaycard Gold [protected]
Dear Sir/ Madam,
As per the above subject, I got call from your side for payment of credit card at that time your representative suggested me to go for the settlement of mentioned credit card The selllement was agreed for Rs 550 and I agreed the same. Your representative came & collected the sum of Rs 150.Executive had told me to pay the remaning amount only when i receive NOC from your side.It has been a month now & there is no response from ur side .I kindly request you to send your executive person to collect the remaning amount with NOC letter.
I had also given a call to your costumer service person last week but still there is no response from your side. So, I kindly request you to send your executive on following address for the settlement of the credit card because I am still getting account statement from your side with late payment fee. If any late payment or other charges charged from your side due to delay from your side, then I will not able to pay the same, kindly take a note of that.
Address:
405-D, Shipra Suncity
Indirapuram Ghaziabad
UP
PIN 201010
Contact No.: [protected]
Email ID: [protected]@yahoo.com
Kindly treat this letter urgent and reply,
I request you to give response to this letter as soon as possible
Thanking you,
Yours truly,
From,
Sandeep Raina
Customer Service
Barclay Bank PLC
You have checked only your verbal records based on the recorded confirmation only half way but you have not considered the correspondence given as under
"letter dated 19 March 2009 (Ref. No. WBPC7347) mentioning “This particular time frame” has been dispatched by you on 07/04/2009 . (This dispatch date and ref. No. is mentioned on the Express sticker pasted on the envelope covering this letter) It means such a important letter is sent late by Express Courier which on receipt gives no time left for customer to read it properly and understand and reply back. You please note this delay on the part of Barclay who is showing such keenness on the time frame of 21days to refuse my request. After your dispatch date and after my receipt, please see the calendar, 10th April, (good Friday) followed by Saturday". After this I wrote a letter on Monday, 13/04/2009 and dispatched it in the morning on the same date addressed to ‘P.O. Box 11567, Nariman Point, Mumbai-400021’ (This particular address is only available on the envelope where dispatch date and ref. No. is mentioned) In this letter I have fully given my reservations to cancel the said card membership. In this case the date of issue of letter by Barcaly is 07/04/2009 followed by my letter saying my reservations. I have these records duly preserved with me to prove the purposeful late issue of letter by Barclay.(Ref. No. WBPC7347)
Also this
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected], for this you are requested not to proccess the same as the offer on the said card is not agreed to me.
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected] for new gold credit card, for this you are requested not to proccess the same and do not send the credit card and other offer leaflets as the offer on the said card is not agreed to me.
Further more if you have properly listened the full reording of promotion of your card by your associate which is explained as under:
While promoting the said card, your marketing man told me about some gift vouchers. Then I have received your letter dated 13 March 2009 along with card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. Accordingly I wrote a letter mentioning the above fact on Monday, 13/04/2009 addressed to ‘ P.O. Box 11567, Nariman Point, Mumbai-400021’
But when I talked to your representative on 27/05/2009 on phone and told about non receipt of the lavish vouchers along with other things. He told me that this particular offer was valid up to February 2009. It means that your ‘Customer Service Man’ is aware of the current status of the offer, but your other key persons forwarding the card in the month of March do not know about this expired offer or knowingly they have not enclosed the lavish voucher. Even then such information was never told or informed to me in the later stage either by your marketing man or Customer Service Man. As such I have not received the lavish vouchers from premium outlet as committed in the letter dated 13/03/2009 for the reasons known to you. I think you are once again purposefully not considering this verbal as well as written consent of Barclay. Kindly link the issue with first recording of offering from your associate, followed by letter saying this but not enclosing the lavish vouchers. The reason for this is given by your representative on 27/05/2009 for non issue of lavish vouchers by Barclay. (Kindly listen this also) Then arrive at decision. As such the customer is not getting the full benefits as committed verbally and by the letter, offered by Barclay.
On this background I wish to inform you that the amount towards BPC membership which has been debited is not per the agreed terms and conditions explained above between you and me. Again on all these lapses on the part of Barcay, I have requested you arrive at amicable solution to effect least payment. As per the talk with your custmer service I paid the least amount in May 2009 to proccess for settlement but till date nothig has further moved to resovle the matter. You try to resolve the issue for minimum settlement amount as I find no point in making further such email and other correspondence.For this there was a call from Barclay to settle the issue but further nothing has happened. Hence at present I will not be able to make any payment till settlment is arrived. Kindly make aware of this to your collection department.
S. J. Ghule
Card No. [protected]
Barclay Bank PLC
You have checked only your verbal records based on the recorded confirmation only half way but you have not considered the correspondence given as under
"letter dated 19 March 2009 (Ref. No. WBPC7347) mentioning “This particular time frame” has been dispatched by you on 07/04/2009 . (This dispatch date and ref. No. is mentioned on the Express sticker pasted on the envelope covering this letter) It means such a important letter is sent late by Express Courier which on receipt gives no time left for customer to read it properly and understand and reply back. You please note this delay on the part of Barclay who is showing such keenness on the time frame of 21days to refuse my request. After your dispatch date and after my receipt, please see the calendar, 10th April, (good Friday) followed by Saturday". After this I wrote a letter on Monday, 13/04/2009 and dispatched it in the morning on the same date addressed to ‘P.O. Box 11567, Nariman Point, Mumbai-400021’ (This particular address is only available on the envelope where dispatch date and ref. No. is mentioned) In this letter I have fully given my reservations to cancel the said card membership. In this case the date of issue of letter by Barcaly is 07/04/2009 followed by my letter saying my reservations. I have these records duly preserved with me to prove the purposeful late issue of letter by Barclay.(Ref. No. WBPC7347)
Also this
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected], for this you are requested not to proccess the same as the offer on the said card is not agreed to me.
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected] for new gold credit card, for this you are requested not to proccess the same and do not send the credit card and other offer leaflets as the offer on the said card is not agreed to me.
Further more if you have properly listened the full reording of promotion of your card by your associate which is explained as under:
While promoting the said card, your marketing man told me about some gift vouchers. Then I have received your letter dated 13 March 2009 along with card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. Accordingly I wrote a letter mentioning the above fact on Monday, 13/04/2009 addressed to ‘ P.O. Box 11567, Nariman Point, Mumbai-400021’
But when I talked to your representative on 27/05/2009 on phone and told about non receipt of the lavish vouchers along with other things. He told me that this particular offer was valid up to February 2009. It means that your ‘Customer Service Man’ is aware of the current status of the offer, but your other key persons forwarding the card in the month of March do not know about this expired offer or knowingly they have not enclosed the lavish voucher. Even then such information was never told or informed to me in the later stage either by your marketing man or Customer Service Man. As such I have not received the lavish vouchers from premium outlet as committed in the letter dated 13/03/2009 for the reasons known to you. I think you are once again purposefully not considering this verbal as well as written consent of Barclay. Kindly link the issue with first recording of offering from your associate, followed by letter saying this but not enclosing the lavish vouchers. The reason for this is given by your representative on 27/05/2009 for non issue of lavish vouchers by Barclay. (Kindly listen this also) Then arrive at decision. As such the customer is not getting the full benefits as committed verbally and by the letter, offered by Barclay.
On this background I wish to inform you that the amount towards BPC membership which has been debited is not per the agreed terms and conditions explained above between you and me. Again on all these lapses on the part of Barcay, I have requested you arrive at amicable solution to effect least payment. As per the talk with your custmer service I paid the least amount in May 2009 to proccess for settlement but till date nothig has further moved to resovle the matter. You try to resolve the issue for minimum settlement amount as I find no point in making further such email and other correspondence.For this there was a call from Barclay to settle the issue but further nothing has happened. Hence at present I will not be able to make any payment till settlment is arrived. Kindly make aware of this to your collection department.
S. J. Ghule
Card No. [protected]
Customer Service
Barclay Bank PLC
You have checked only your verbal records based on the recorded confirmation only half way but you have not considered the correspondence given as under
"letter dated 19 March 2009 (Ref. No. WBPC7347) mentioning “This particular time frame” has been dispatched by you on 07/04/2009 . (This dispatch date and ref. No. is mentioned on the Express sticker pasted on the envelope covering this letter) It means such a important letter is sent late by Express Courier which on receipt gives no time left for customer to read it properly and understand and reply back. You please note this delay on the part of Barclay who is showing such keenness on the time frame of 21days to refuse my request. After your dispatch date and after my receipt, please see the calendar, 10th April, (good Friday) followed by Saturday". After this I wrote a letter on Monday, 13/04/2009 and dispatched it in the morning on the same date addressed to ‘P.O. Box 11567, Nariman Point, Mumbai-400021’ (This particular address is only available on the envelope where dispatch date and ref. No. is mentioned) In this letter I have fully given my reservations to cancel the said card membership. In this case the date of issue of letter by Barcaly is 07/04/2009 followed by my letter saying my reservations. I have these records duly preserved with me to prove the purposeful late issue of letter by Barclay.(Ref. No. WBPC7347)
Also see this, it is well in advance(before issue of card), but not considered
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected], for this you are requested not to proccess the same as the offer on the said card is not agreed to me.
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected] for new gold credit card, for this you are requested not to proccess the same and do not send the credit card and other offer leaflets as the offer on the said card is not agreed to me.
Further more if you have properly listened the full reording of promotion of your card by your associate which is explained as under:
While promoting the said card, your marketing man told me about some gift vouchers. Then I have received your letter dated 13 March 2009 along with card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. Accordingly I wrote a letter mentioning the above fact on Monday, 13/04/2009 addressed to ‘ P.O. Box 11567, Nariman Point, Mumbai-400021’
But when I talked to your representative on 27/05/2009 on phone and told about non receipt of the lavish vouchers along with other things. He told me that this particular offer was valid up to February 2009. It means that your ‘Customer Service Man’ is aware of the current status of the offer, but your other key persons forwarding the card in the month of March do not know about this expired offer or knowingly they have not enclosed the lavish voucher. Even then such information was never told or informed to me in the later stage either by your marketing man or Customer Service Man. As such I have not received the lavish vouchers from premium outlet as committed in the letter dated 13/03/2009 for the reasons known to you. I think you are once again purposefully not considering this verbal as well as written consent of Barclay. Kindly link the issue with first recording of offering from your associate, followed by letter saying this but not enclosing the lavish vouchers. The reason for this is given by your representative on 27/05/2009 for non issue of lavish vouchers by Barclay. (Kindly listen this also) Then arrive at decision. As such the customer is not getting the full benefits as committed verbally and by the letter, offered by Barclay.
On this background I wish to inform you that the amount towards BPC membership which has been debited is not as per the agreed terms and conditions explained above between you and me. Again on all these lapses on the part of Barcay, I have requested you arrive at amicable solution to effect least payment. As per the talk with your custmer service I paid the least amount Rs.650/- in May 2009 to proccess for settlement but till date nothig has further moved to resovle the matter. You try to resolve the issue for minimum settlement amount as I find no point in making further such email and other correspondence.For this there was a call from Barclay to settle the issue but further nothing has happened. Hence at present I will not be able to make any payment till settlment is arrived. Kindly make aware of this to your collection department.
S. J. Ghule
Card No. [protected]
Barclay Bank PLC
You have checked only your verbal records based on the recorded confirmation only half way but you have not considered the correspondence given as under
"letter dated 19 March 2009 (Ref. No. WBPC7347) mentioning “This particular time frame” has been dispatched by you on 07/04/2009 . (This dispatch date and ref. No. is mentioned on the Express sticker pasted on the envelope covering this letter) It means such a important letter is sent late by Express Courier which on receipt gives no time left for customer to read it properly and understand and reply back. You please note this delay on the part of Barclay who is showing such keenness on the time frame of 21days to refuse my request. After your dispatch date and after my receipt, please see the calendar, 10th April, (good Friday) followed by Saturday". After this I wrote a letter on Monday, 13/04/2009 and dispatched it in the morning on the same date addressed to ‘P.O. Box 11567, Nariman Point, Mumbai-400021’ (This particular address is only available on the envelope where dispatch date and ref. No. is mentioned) In this letter I have fully given my reservations to cancel the said card membership. In this case the date of issue of letter by Barcaly is 07/04/2009 followed by my letter saying my reservations. I have these records duly preserved with me to prove the purposeful late issue of letter by Barclay.(Ref. No. WBPC7347)
Also see this, it is well in advance(before issue of card), but not considered
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected], for this you are requested not to proccess the same as the offer on the said card is not agreed to me.
113 days ago by Sanjay J. Ghule [send email]
Please see aplication refernce No.[protected] for new gold credit card, for this you are requested not to proccess the same and do not send the credit card and other offer leaflets as the offer on the said card is not agreed to me.
Further more if you have properly listened the full reording of promotion of your card by your associate which is explained as under:
While promoting the said card, your marketing man told me about some gift vouchers. Then I have received your letter dated 13 March 2009 along with card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. Accordingly I wrote a letter mentioning the above fact on Monday, 13/04/2009 addressed to ‘ P.O. Box 11567, Nariman Point, Mumbai-400021’
But when I talked to your representative on 27/05/2009 on phone and told about non receipt of the lavish vouchers along with other things. He told me that this particular offer was valid up to February 2009. It means that your ‘Customer Service Man’ is aware of the current status of the offer, but your other key persons forwarding the card in the month of March do not know about this expired offer or knowingly they have not enclosed the lavish voucher. Even then such information was never told or informed to me in the later stage either by your marketing man or Customer Service Man. As such I have not received the lavish vouchers from premium outlet as committed in the letter dated 13/03/2009 for the reasons known to you. I think you are once again purposefully not considering this verbal as well as written consent of Barclay. Kindly link the issue with first recording of offering from your associate, followed by letter saying this but not enclosing the lavish vouchers. The reason for this is given by your representative on 27/05/2009 for non issue of lavish vouchers by Barclay. (Kindly listen this also) Then arrive at decision. As such the customer is not getting the full benefits as committed verbally and by the letter, offered by Barclay.
On this background I wish to inform you that the amount towards BPC membership which has been debited is not as per the agreed terms and conditions explained above between you and me. Again on all these lapses on the part of Barcay, I have requested you arrive at amicable solution to effect least payment. As per the talk with your custmer service I paid the least amount Rs.650/- in May 2009 to proccess for settlement but till date nothig has further moved to resovle the matter. You try to resolve the issue for minimum settlement amount as I find no point in making further such email and other correspondence.For this there was a call from Barclay to settle the issue but further nothing has happened. Hence at present I will not be able to make any payment till settlment is arrived. Kindly make aware of this to your collection department.
S. J. Ghule
Card No. [protected]
To,
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
subject - reversal o[censored]nnessesary charges and interest
dear sir,
I am CHARANJEET SINGH your bank card holder no. is [protected] [ GOLD CARD ] i was threatened by your call center executive . I was using your card since last 18 months . So, please chek my previous payments and track records . I am not a defaulter & i have no intension to pay, then your call center executives fake comitments say pay minimum amount then revearse your late payment or other charges . So, kindly check & suggest your which branch in self pay . I was paying always on time as per your statement in sky park drop box located inTilak Nagar ND - 18, M/S NAVNEET ENTERPRISES . So, last talk your executive in phone call says pay any easy bill outlet but they are not taking the money . Send ur executive today or tomorrow . I will pay any time & revearse my late fees .
Thanks
The Manager,
Barclaycard,
P.O.Box 11567,
Nariman Point,
Mumbai – 400021,
subject - reversal o[censored]nnessesary charges and interest
dear sir,
I am CHARANJEET SINGH your bank card holder no. is [protected] [ GOLD CARD ] i was threatened by your call center executive . I was using your card since last 18 months . So, please chek my previous payments and track records . I am not a defaulter & i have no intension to pay, then your call center executives fake comitments say pay minimum amount then revearse your late payment or other charges . So, kindly check & suggest your which branch in self pay . I was paying always on time as per your statement in sky park drop box located inTilak Nagar ND - 18, M/S NAVNEET ENTERPRISES . So, last talk your executive in phone call says pay any easy bill outlet but they are not taking the money . Send ur executive today or tomorrow . I will pay any time & revearse my late fees .
Thanks
Retail Banking & Cards (India), Barclays Bank PLC
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first. (i. e. prior to payment) Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above. And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact told by Yogesh Sangle and Aditya Gupta is intentionally ignored by Barclay to look these facts number of times, just to hide error and mistake done by these satff of Barclay. Hence there is no need to keep my account for the said card for the want of payment as there is full default on your part.
(S. J. Ghule)
Card No. [protected]
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first. (i. e. prior to payment) Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above. And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact told by Yogesh Sangle and Aditya Gupta is intentionally ignored by Barclay to look these facts number of times, just to hide error and mistake done by these satff of Barclay. Hence there is no need to keep my account for the said card for the want of payment as there is full default on your part.
(S. J. Ghule)
Card No. [protected]
If you are not properly going throgh the above mentioned facts, I will daily put the matter on this.
Retail Banking & Cards (India), Barclays Bank PLC
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first. (i. e. prior to payment) Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above. And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact told by Yogesh Sangle and Aditya Gupta is intentionally ignored by Barclay to look these facts number of times, just to hide error and mistake done by these satff of Barclay. Hence there is no need to keep my account for the said card for the want of payment as there is full default on your part.
(S. J. Ghule)
Card No. [protected]
If you are not properly going throgh the above mentioned facts, I will daily put the matter on this.
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first. (i. e. prior to payment) Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above. And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact told by Yogesh Sangle and Aditya Gupta is intentionally ignored by Barclay to look these facts number of times, just to hide error and mistake done by these satff of Barclay. Hence there is no need to keep my account for the said card for the want of payment as there is full default on your part.
(S. J. Ghule)
Card No. [protected]
If you are not properly going throgh the above mentioned facts, I will daily put the matter on this.
Retail Banking & Cards (India), Barclays Bank PLC
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Ref No – CAS[protected]CVKN1N
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first This matter is clearly given by these high authorities of Barclay in this letter.(see that latter clearly) There was no mention in writing by Barclay for forwarding this voucher after payment( This is also
told verbally). Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above.You are talking about the post payment gifts but you are purposefully ignoring the fact of sending the vouchers mentioned in the letter forwarding the card dated 13th March 2009. There it
is clearly mentioned that this letter carries the lavish vouchers from premium outlet. But not enclosed with this letter.(Again see this letter and this particular sentence and then arrive at any decision)
And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact of terms and conditions told by Yogesh Sangle and Aditya Gupta vide delayed despatch letter (Despatch Date 07/04/2009 mentioned on envolope by Express Coyrier) is intentionally ignored by Barclay, just to hide error and mistake done by these high post satff of Barclay.
Hence when it is taken in a sequence, My consent is as per agreed terms, is well within the time limit as given by you i.e. 13/04/2009 by post(xerox copy is already sent to you by post) and not 4th May 2009.( Check your records properly)
This clarifies the matter that there is no need to keep my account for the said card for the want of payment as there is full default on the part of Barclay.
(S. J. Ghule)
Card No. [protected]
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Ref No – CAS[protected]CVKN1N
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first This matter is clearly given by these high authorities of Barclay in this letter.(see that latter clearly) There was no mention in writing by Barclay for forwarding this voucher after payment( This is also
told verbally). Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above.You are talking about the post payment gifts but you are purposefully ignoring the fact of sending the vouchers mentioned in the letter forwarding the card dated 13th March 2009. There it
is clearly mentioned that this letter carries the lavish vouchers from premium outlet. But not enclosed with this letter.(Again see this letter and this particular sentence and then arrive at any decision)
And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact of terms and conditions told by Yogesh Sangle and Aditya Gupta vide delayed despatch letter (Despatch Date 07/04/2009 mentioned on envolope by Express Coyrier) is intentionally ignored by Barclay, just to hide error and mistake done by these high post satff of Barclay.
Hence when it is taken in a sequence, My consent is as per agreed terms, is well within the time limit as given by you i.e. 13/04/2009 by post(xerox copy is already sent to you by post) and not 4th May 2009.( Check your records properly)
This clarifies the matter that there is no need to keep my account for the said card for the want of payment as there is full default on the part of Barclay.
(S. J. Ghule)
Card No. [protected]
Retail Banking & Cards (India), Barclays Bank PLC
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Ref No – CAS[protected]CVKN1N
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first This matter is clearly given by these high authorities of Barclay in this letter.(see that latter clearly) There was no mention in writing by Barclay for forwarding this voucher after payment( This is also
told verbally). Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above.You are talking about the post payment gifts but you are purposefully ignoring the fact of sending the vouchers mentioned in the letter forwarding the card dated 13th March 2009. There itis clearly mentioned that this letter carries the lavish vouchers from premium outlet. But not enclosed with this letter.(Again see this letter and this particular sentence and then arrive at any decision)
And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact of terms and conditions told by Yogesh Sangle and Aditya Gupta vide delayed despatch letter (Despatch Date 07/04/2009 mentioned on envolope by Express Coyrier) is intentionally ignored by Barclay, just to hide error and mistake done by these high post staff of Barclay.
Hence when it is taken in a sequence, My consent is as per agreed terms, is well within the time limit as given by you i.e. 13/04/2009 by post(xerox copy is already sent to you by post) and not 4th May 2009.( Check your records properly)
This clarifies the matter that there is no need to keep my account for the said card for the want of payment as there is full default on the part of Barclay.
(S. J. Ghule)
Card No. [protected]
Retail Banking Division, 601/603
Ceejay House, Shivsagar Estate,
Dr. Annie Besant road, Worli,
Mumbai-400018
Subject: Cancellation of fee for Barclay Priority Circle membership credit card
Reference: Card No. [protected] and your letter dated 13/03/2009
Ref No – CAS[protected]CVKN1N
Dear Madam/Sir,
I am unable to understand that you are only checking your verbal record. But not going in chronological order to fulfill the commitments made by you verbally as well as written consent by Mr. Yogesh Sangle and Noreen Lobo Keswani vide your letter dated 13th March 2009 under reference forwarding the said card. In this letter Barclay said “The enclosed welcome booklet carries lavish vouchers from premium outlet.” But no such lavish vouchers are found enclosed with this letter. This particular aspect of agreed terms and conditions signed by Barclay Authorities has been fully ignored by you and only giving stress on verbal record where also this was told. As agreed, this verbally and written accepted terms and conditions needs to be fulfilled first This matter is clearly given by these high authorities of Barclay in this letter.(see that latter clearly) There was no mention in writing by Barclay for forwarding this voucher after payment( This is also
told verbally). Means priority wise and sequel Barclay failed to execute their own verbally and written agreed terms and conditions. This first failure of verbally and written agreed terms and conditions by Barclay creating doubts regarding further fulfilment of offers being informed to me. This fact was brought to your notice verbally as well as by email and letter but every time Barclay is denying which makes the customer (card holder) to refrain for making the payment. And till then Barclay is trying to make the customer defaulter. Hence the amount towards BPC membership which has been debited is not per your own agreed terms and conditions told by your associate and by Mr. Yogesh Sangle and Noreen Lobo Keswani vide letter dated 13th March 2009 explained above.You are talking about the post payment gifts but you are purposefully ignoring the fact of sending the vouchers mentioned in the letter forwarding the card dated 13th March 2009. There itis clearly mentioned that this letter carries the lavish vouchers from premium outlet. But not enclosed with this letter.(Again see this letter and this particular sentence and then arrive at any decision)
And also as per the terms and conditions told vide letter dated19/03/2009 despatched by you on 07/04/2009(purposeful delay, see the express courier sticker which is available with me and its xerox is sent to you by post), I have given my written consent by letter dated 13/04/2009 which is within within 21 days from the date of despatch of letter of Yogesh Sangle and Aditya Gupta mentioning this terms and condition to cancel the said card membership. Every time this agreed fact of terms and conditions told by Yogesh Sangle and Aditya Gupta vide delayed despatch letter (Despatch Date 07/04/2009 mentioned on envolope by Express Coyrier) is intentionally ignored by Barclay, just to hide error and mistake done by these high post staff of Barclay.
Hence when it is taken in a sequence, My consent is as per agreed terms, is well within the time limit as given by you i.e. 13/04/2009 by post(xerox copy is already sent to you by post) and not 4th May 2009.( Check your records properly)
This clarifies the matter that there is no need to keep my account for the said card for the want of payment as there is full default on the part of Barclay.
(S. J. Ghule)
Card No. [protected]
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Barclay / Credit Card — Constant Mental Harrassment
I have a Credit card with Barclay. I have been paying my payments on time for the pats 7 months. I submit my payments by cheque always. on 30th of September I deposited my cheque. on 3rd oct I get a message saying that they the cheque has bounced as Drawer signature not there. the cheque was dully signed then called and asked them to send a personnel so that i can pay by cash. Their representative came on the 10th oct and collected the cash and gave us the receipt. However the bank is constantly calling and messaging that i have not made payment. They speak in offensive tone and call up even at 11 pm.It is a complete mental harassment. In spite of making payment on time and myself calling and asking them to collect the cash they are harassing us constantly did file complains with the manager on the phone twice. but they are still calling up and messaging.I have cards from other banks but i have never till date faced such humiliation and harassment. I am a respectable Indian citizen and a Doctor by profession. I want a sever action against them. i Hope some one really help us.