[Resolved] Barclays Yatra.com Credit Card — PIN NUMBER NOT RECV & NO PROPER RESPONSE | |
I am holding barclay yatra.com card nearly from last 3 months.(end August ) . till date i didn, t get the pin number of the card . i talked may times to the customercare exectutive and one of the executive told that they have dispatched the Pin number in a local post on 10th sep . but till date i didn, t recvd and i have written many mails to them ( even to their head office ) but till date no response form their side. and one of their executive told that they have send th esame in local post and their responsibility is over. this is the reply i got. iAM ENCLOSING SOME OF THE CORRESPONDENCE WHICH I DONE REGARDING THIS MATTER regards Rajesh from handtex inc <[protected]@gmail.com> hide details Sep 26 to [protected]@barclays.com cc [protected]@barclaycard.in date Sep 26, 2008 9:09 PM subject Pin Number not recd mailed-by gmail.com Dear Ms. Meera Rawat, I am writing this mail reg. for Pinnumber i think this is my may be 10th email. Till date i didn't receive my pin number every time when i speak to customer care they told it is already dispatched on 10th sep but till date i didn't get yet and today i have spoken to the cc Mr. Ravinder and he told it is under process & it will dispatch with in 2 days . so request you to look this mater as serious and confirm me rgds rajesh [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Sun, Sep 21, 2008 at 12:28 PM Subject: Pin Number & Statement not recvd To: [protected]@barclaycard.in To, Barclay card Director - Card Division Attn : Mr. Kusal Roy, I am sending you my below email from last couple of days, but till now i din, t get any reply from your side and it is very difficult to get your number, i have asked your customer care executive regarding fro my above statement on i think 16th Sep, regarding the pin number i am calling your CC from SEP1 onwards and at last they told the have dispatched the same on 10th Sep but till date i didn't recd . regarding the statement i told the CC executive to send the statement via email and he told he will send request and will send the same that also i didn't get yet. Yesterday i called and they told that i will get it by latest in the evening. but i didn't get yet. But today i called your Customer care and i spoken to your executive ( Mr. Prakash in # [protected] time11.49 i have spoken to him about 12-15 minutes ) he gave me a surprice answer regarding the pin number that he told he have send the PIN NUMBER in LOCAL POST ( see iam surprising i am holding 3 other cards also some send by courier and some by registered post ) he told after sending the Pin number He ( barclaycard ) is not responsible for this if it recd or not. this is the service you are providing and he told me that yesterday is saturday we are off and no body picked the phone . this is the response i am getting . very stupid and no value message. SO i request you to look after this matter and urgently take necessary action in this matter . Hope i will get a good response from your side. Regards Rajesh [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Sun, Sep 21, 2008 at 12:00 PM Subject: Pin Nuber & Statement not recvd To: [protected]@barclays.com REMINDER !!! [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Fri, Sep 19, 2008 at 10:29 AM Subject: Pin Nuber & Statement not recvd To: [protected]@barclays.in Dear Sir, CARD # [protected] RAJESHKUMAR CELL # [protected] After many reminder till date i didn't recd my pin number for the above card. i got a confirmation from last week that the pin number was dispatched on 10th sep through post but till date i didn't recd the same . if i tried to contact the costumer service but it is very difficult to get always busy and every time the server will be down. the service is very bad... it is very difficult to continue the card Also i asked them to send the statement in email my email and the customer care executive told me that they have registered the same and will get the statement through email. PLS NOTE I AM CLEARLY INFORMING YOU THAT I DIDN, T GET MY STATEMENT 10 DAYS BEFORE THE DUE DATE I WILL NOT PAY ON TIME AND WILL NOT GIVE ANY LATE FEE OR IF YOU TORCHER ME I WILL GO TO COURT AS PER CURRENT SUPREME COURT ORDER. So request you to send all the details on time.. Hope you will take necessary action on time. awaiting your reply Regards Rajesh from handtex inc <[protected]@gmail.com> hide details Sep 26 to [protected]@barclays.com cc [protected]@barclaycard.in date Sep 26, 2008 9:09 PM subject Pin Number not recd mailed-by gmail.com Dear Ms. Meera Rawat, I am writing this mail reg. for Pinnumber i think this is my may be 10th email. Till date i didn't receive my pin number every time when i speak to customer care they told it is already dispatched on 10th sep but till date i didn't get yet and today i have spoken to the cc Mr. Ravinder and he told it is under process & it will dispatch with in 2 days . so request you to look this mater as serious and confirm me rgds rajesh [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Sun, Sep 21, 2008 at 12:28 PM Subject: Pin Number & Statement not recvd To: [protected]@barclaycard.in To, Barclay card Director - Card Division Attn : Mr. Kusal Roy, I am sending you my below email from last couple of days, but till now i din, t get any reply from your side and it is very difficult to get your number, i have asked your customer care executive regarding fro my above statement on i think 16th Sep, regarding the pin number i am calling your CC from SEP1 onwards and at last they told the have dispatched the same on 10th Sep but till date i didn't recd . regarding the statement i told the CC executive to send the statement via email and he told he will send request and will send the same that also i didn't get yet. Yesterday i called and they told that i will get it by latest in the evening. but i didn't get yet. But today i called your Customer care and i spoken to your executive ( Mr. Prakash in # [protected] time11.49 i have spoken to him about 12-15 minutes ) he gave me a surprice answer regarding the pin number that he told he have send the PIN NUMBER in LOCAL POST ( see iam surprising i am holding 3 other cards also some send by courier and some by registered post ) he told after sending the Pin number He ( barclaycard ) is not responsible for this if it recd or not. this is the service you are providing and he told me that yesterday is saturday we are off and no body picked the phone . this is the response i am getting . very stupid and no value message. SO i request you to look after this matter and urgently take necessary action in this matter . Hope i will get a good response from your side. Regards Rajesh [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Sun, Sep 21, 2008 at 12:00 PM Subject: Pin Nuber & Statement not recvd To: [protected]@barclays.com REMINDER !!! [protected] Forwarded message[protected] From: handtex inc <[protected]@gmail.com> Date: Fri, Sep 19, 2008 at 10:29 AM Subject: Pin Nuber & Statement not recvd To: [protected]@barclays.in Dear Sir, CARD # [protected] RAJESHKUMAR CELL # [protected] After many reminder till date i didn't recd my pin number for the above card. i got a confirmation from last week that the pin number was dispatched on 10th sep through post but till date i didn't recd the same . if i tried to contact the costumer service but it is very difficult to get always busy and every time the server will be down. the service is very bad... it is very difficult to continue the card Also i asked them to send the statement in email my email and the customer care executive told me that they have registered the same and will get the statement through email. PLS NOTE I AM CLEARLY INFORMING YOU THAT I DIDN, T GET MY STATEMENT 10 DAYS BEFORE THE DUE DATE I WILL NOT PAY ON TIME AND WILL NOT GIVE ANY LATE FEE OR IF YOU TORCHER ME I WILL GO TO COURT AS PER CURRENT SUPREME COURT ORDER. So request you to send all the details on time.. Hope you will take necessary action on time. awaiting your reply Regards Rajesh Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
E-MAIL STATMENTS ARE RECEIVING TO MY MAIL BOX BUT ITS NOT OPENING AND ALSO THEY ARE NOT SENDING HARD COPY
I HAV CONTACT NO[protected] AND 60004444 I TRIED BOTH
THE NUMBES RINGING NO BODY IS LIFTING THE PHONE. I COMPLAINED SEVERAL TIMES WHEN U PEOPLE CALLED ME NO PROPER RESPONSE I HAV SO MANY CARDS BUT I NEVER SAW
THIS KIND OF PROBLEM . POOR SERVICVE.
KINDLY HELP ME OUT
NARTHANA ASHOK KUMAR
card No [protected]
[protected] ( Mobile )
I HAV CONTACT NO[protected] AND 60004444 I TRIED BOTH
THE NUMBES RINGING NO BODY IS LIFTING THE PHONE. I COMPLAINED SEVERAL TIMES WHEN U PEOPLE CALLED ME NO PROPER RESPONSE I HAV SO MANY CARDS BUT I NEVER SAW
THIS KIND OF PROBLEM . POOR SERVICVE.
KINDLY HELP ME OUT
NARTHANA ASHOK KUMAR
card No [protected]
[protected] ( Mobile )
YATRA BARCLAYCARD is the WORST Credit Card in India (if not world). Their customer service is pathetic and I have decided to cancel the card. Their offers are not worth it. Their customer care executives are always having their systems updated. They charge you every month for late payment fees and interest and then you call them and get these charges reversed and then again in the next month they charge you. This happened with me continually for 6 months.
Whenever they promise that some problem will be resolved within a specific time, it never gets done. Their Call Center numbers give back a BUSY TONE. Emails sent to them dont get a reply. They SELL your CONFIDENTIAL information like your income, your credit limit, your name & address to companies, even if you opt for NOT getting contacted by their partners.
They will keep calling you every month to take up EMI facility, even if you make your payments in full and on-time.
I am attaching my correspondences with them. My suggestion don't go for the card. I have already cancelled it.
From: [protected]@dhanuka.com
Subject: FINAL REMINDER [protected]
Date: 9 December 2008 3:27:13 PM GMT+05:30
To: [protected]@barclays.com
WILL I EVER GET A RESPONSE???
IS THIS EMAIL MONITORED???
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 1 December 2008 7:33:03 PM GMT+05:30
To: [protected]@barclays.com
Subject: Fwd: [protected]
Reminder-1
With reference to my earlier mails, I called up your call center and they are unable to help because they do not receive the mails and that is a separate department.
On top of all the errors you have started sending account statements to wrong email addresses. I am attaching an email with "SOMEONE's" account statement sent to my email address. I don't know, whom are you sending "MY" account statements to??
Is this how confidential information is treated at Barclay's??
Furthermore, you are selling sensitive information including name, address, contact details and even CREDIT LIMIT to other companies/ call centers. This is unethical and must be stopped immediately. How can you pass on my details to other companies, when I have expressly selected "NO" for giving my information to your partners, during sign-up.
This time if I do not get a response within 48 hours, I will be forced to approach the media and the consumer court.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 27 November 2008 2:53:16 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: [protected]
Hi
I am a customer of Barclay Card and my card number as mentioned above is[protected].
As an internationally reputed service provider, I must bring to your notice, that you have brought your organisation and the Barclay's brand name into disrepute by the pathetic quality of services that you are providing. Despite repeated calls and reminders to you, on your customer helpline, my queries have not been solved.
Your customer care number in Gurgaon is giving a message like "the customer you are trying to reach is currently busy, please try again later". I cant understand what service you are providing. There can be no bigger blunder than this in customer service, where the customer care number is busy. I can still understand that I am put on hold due to unavailability of an executive, but the number being busy is completely unacceptable.
Upon getting connected to your customer service executive, 80% of the times, the systems are getting updated and the executive is unable to help. The executives are often rude and show complete inability to handle the situation. If an executive's system is not working, he/she should be offline and the call must not be transferred to such a person.
I am repeatedly getting charged for interest charges, late payment fees, etc. month after month, every month. Despite your executives agreeing to this problem, every time they reverse the old charges and in the next statement levy fresh charges. What is the point of reversing the old charges in the first case, if you are going to charge it for whatever reason again.
I am getting sms that your statement has been delivered by the courier service, whereas I have not received it. Even there is a courier number. A understand this amounts to providing misleading information to the customer and generating fraudulent courier numbers.
A cheque deposited on the 24th of a month (4 days before the due date) is credited to my account on the 4th of the next month. Then you charge me for late payment fees?
Despite having a credit limit of over 25000 in my account, a transaction of Rs. 11000 gets rejected. Not once, but repeatedly? (you can check this in your records) Due to this, I have to pay an extra 1500 for my flight ticket as the same problem is not solved by you for more than 24 hours after giving a time of 4 hours (I can prove with the ticket that I actually bought). Also, I have to change my travel plans at the last minute and I reach late by over 2 hours to a training program. Who is responsible for the above situation and who is going to reimburse me for the extra payment I have made?
I sometimes wish I had a voice recorder on my phone, to record the conversations with your executives, their commitments to rectify your system and your complete inability to fulfill these commitments.
I am also part of a company (Dhanuka Agritech Limited, listed on BSE) and customer service is our prime concern. In today's environment how can a service driven company like yourself ignore "CUSTOMER SERVICE", is entirely beyond my comprehension.
You have made up a joke out of customer service. IT DISPLAYS THE DEFICIENCY OF SERVICES AND TRADE MALPRACTICES.
I need you to take immediate action and reverse the inappropriate charges in my account and also respond to my email within 48 hours with explanation for all the above points otherwise I will be forced to knock on the doors of the consumer court.
Harsh Dhanuka
Director
Dhanuka Agritech Limited
861 Joshi Road, Karol Bagh, New Delhi - 05
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@DHANUKA.COM>
Date: 18 August 2008 12:04:19 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: Statement for A/c [protected]
Hi,
My name is Harsh Dhanuka and my Card number is [protected]. I have not received my account statement for the period of July '08 - August '08. It is more than a week from the date of my statement (8th August, 2008), but still neither Hard copy nor the Soft copy has reached me. In such a case, you give me a time window of less than 1 week to make the payment.
Please look into the matter urgently and arrange to send the statement to me at the earliest, especially the soft copy so that I can verify all the transactions before payment.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Whenever they promise that some problem will be resolved within a specific time, it never gets done. Their Call Center numbers give back a BUSY TONE. Emails sent to them dont get a reply. They SELL your CONFIDENTIAL information like your income, your credit limit, your name & address to companies, even if you opt for NOT getting contacted by their partners.
They will keep calling you every month to take up EMI facility, even if you make your payments in full and on-time.
I am attaching my correspondences with them. My suggestion don't go for the card. I have already cancelled it.
From: [protected]@dhanuka.com
Subject: FINAL REMINDER [protected]
Date: 9 December 2008 3:27:13 PM GMT+05:30
To: [protected]@barclays.com
WILL I EVER GET A RESPONSE???
IS THIS EMAIL MONITORED???
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 1 December 2008 7:33:03 PM GMT+05:30
To: [protected]@barclays.com
Subject: Fwd: [protected]
Reminder-1
With reference to my earlier mails, I called up your call center and they are unable to help because they do not receive the mails and that is a separate department.
On top of all the errors you have started sending account statements to wrong email addresses. I am attaching an email with "SOMEONE's" account statement sent to my email address. I don't know, whom are you sending "MY" account statements to??
Is this how confidential information is treated at Barclay's??
Furthermore, you are selling sensitive information including name, address, contact details and even CREDIT LIMIT to other companies/ call centers. This is unethical and must be stopped immediately. How can you pass on my details to other companies, when I have expressly selected "NO" for giving my information to your partners, during sign-up.
This time if I do not get a response within 48 hours, I will be forced to approach the media and the consumer court.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 27 November 2008 2:53:16 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: [protected]
Hi
I am a customer of Barclay Card and my card number as mentioned above is[protected].
As an internationally reputed service provider, I must bring to your notice, that you have brought your organisation and the Barclay's brand name into disrepute by the pathetic quality of services that you are providing. Despite repeated calls and reminders to you, on your customer helpline, my queries have not been solved.
Your customer care number in Gurgaon is giving a message like "the customer you are trying to reach is currently busy, please try again later". I cant understand what service you are providing. There can be no bigger blunder than this in customer service, where the customer care number is busy. I can still understand that I am put on hold due to unavailability of an executive, but the number being busy is completely unacceptable.
Upon getting connected to your customer service executive, 80% of the times, the systems are getting updated and the executive is unable to help. The executives are often rude and show complete inability to handle the situation. If an executive's system is not working, he/she should be offline and the call must not be transferred to such a person.
I am repeatedly getting charged for interest charges, late payment fees, etc. month after month, every month. Despite your executives agreeing to this problem, every time they reverse the old charges and in the next statement levy fresh charges. What is the point of reversing the old charges in the first case, if you are going to charge it for whatever reason again.
I am getting sms that your statement has been delivered by the courier service, whereas I have not received it. Even there is a courier number. A understand this amounts to providing misleading information to the customer and generating fraudulent courier numbers.
A cheque deposited on the 24th of a month (4 days before the due date) is credited to my account on the 4th of the next month. Then you charge me for late payment fees?
Despite having a credit limit of over 25000 in my account, a transaction of Rs. 11000 gets rejected. Not once, but repeatedly? (you can check this in your records) Due to this, I have to pay an extra 1500 for my flight ticket as the same problem is not solved by you for more than 24 hours after giving a time of 4 hours (I can prove with the ticket that I actually bought). Also, I have to change my travel plans at the last minute and I reach late by over 2 hours to a training program. Who is responsible for the above situation and who is going to reimburse me for the extra payment I have made?
I sometimes wish I had a voice recorder on my phone, to record the conversations with your executives, their commitments to rectify your system and your complete inability to fulfill these commitments.
I am also part of a company (Dhanuka Agritech Limited, listed on BSE) and customer service is our prime concern. In today's environment how can a service driven company like yourself ignore "CUSTOMER SERVICE", is entirely beyond my comprehension.
You have made up a joke out of customer service. IT DISPLAYS THE DEFICIENCY OF SERVICES AND TRADE MALPRACTICES.
I need you to take immediate action and reverse the inappropriate charges in my account and also respond to my email within 48 hours with explanation for all the above points otherwise I will be forced to knock on the doors of the consumer court.
Harsh Dhanuka
Director
Dhanuka Agritech Limited
861 Joshi Road, Karol Bagh, New Delhi - 05
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@DHANUKA.COM>
Date: 18 August 2008 12:04:19 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: Statement for A/c [protected]
Hi,
My name is Harsh Dhanuka and my Card number is [protected]. I have not received my account statement for the period of July '08 - August '08. It is more than a week from the date of my statement (8th August, 2008), but still neither Hard copy nor the Soft copy has reached me. In such a case, you give me a time window of less than 1 week to make the payment.
Please look into the matter urgently and arrange to send the statement to me at the earliest, especially the soft copy so that I can verify all the transactions before payment.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
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Barclay card — didn't receive the packet
this krishna...i didnt recived the barclay statement and her is the awb no:-[protected]...send me a replay soon