[Resolved]  Basics Life — Order still pending and no refund

My Order Number - 17323

It has been placed on 18th January 2012 and still the order is in pending, whats going on from their end.

I sent emails and no one replies to that Emails. I sent message in "Contact Us" tab on their website and no one replied till date. There is no "contact us" option also on their website with an Email or telephone no.

http://www.basicslife.in/

I received an E-Mail on 19th after I placed my order and I pasted it below in the Email they said "You will receive your order in the next 3 to 5 days", but till date nothing happened. I tried calling Mobile +91 [protected] given in the Email and every time they say some technical problem occurred and they will ship/cancel the product tomorrow, this is going on from almost two weeks and nothing happened till now. Please refund the amount at-least if you cannot ship the product.

Is the site a genuine one? I am not getting reply for Emails that I sent to "[protected]@hasbroclothing.com" as that is the mail id mentioned in the below Email to send emails for any queries.

See below Email
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date Thu, Jan 19, 2012 at 2:14 PM
subject Re: Order Number - 17323
signed-by hasbroclothing.com
hide details Jan 19 (12 days ago)

Hi,

Thank you.We have received your order as mentioned below. We will start processing this as soon as we receive the Bank confirmation on payment. This normally takes around a couple of hours. We will contact you if we run into any difficulty in obtaining this confirmation. You will receive your order in the next 3 to 5 days. In case of doubts please feel free to reply to this mail with your queries. Thank you :)

Regards,
Devika Naicker .S
Hasbro Clothing Pvt Ltd,
No: 23-B, Alapakkam Main Road,
Maduravoyal,
Chennai - 600 095.
Board +[protected]/608
Direct +[protected]
Mobile +91 [protected]
Fax +[protected]
www.hasbroclothing.com
Mail : [protected]@hasbroclothing.com
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