[Resolved]  Bata India Ltd — DEFECTIVE SANDAL

Dear Sir,

I have purchased a sandal for my use one month back from khatipura road, jhotwara, jaipur ( rajasthan) who are a Authorized Dealer of BATA INDIA LTD but after one day may sandal lather crack all side. I went to shop to inform the Owner in charge that my sandal had got defective and I need replacement but he told me that use this sandal a few days and when major defalt got you bring your sandal so after 20 days when my sandal lather all side crack iam go to shop and request for replacement of pair but authorized dealer behavour was very bad and not replacement and repair may sandal please give me suggation please.

Also there is no proper co-ordiantion between the staff and the owner as the staff promises us something diffferent and upon complaint the owner disputes the same claims.

Here i feel i am not getting value for my money as it is a sheer waste of my hard earned money alomg with a waste of time.

We are a using Bata product for a longtime and we look for the best service and quality of the product.

Wish to have a prompt reply from your side and solution to my problem.

i agree it is specially done in india bata is very repu. company and well known comp, . but in india i m talking about manufacturing units technician r n there so these trypes of problem occur in all the shoe manufacturing units and retails nhouses r not responsible for these types of complaints they can repair it but can not replace the pair manufacturing unit should sharply examine the faults thats the solution of all the related problems thankyou

Dear Sir

I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.

I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.

I Mention your Require fiend:-

1.Article No. :- 8084541

2.Nature Of Defect :- Both Shoes of Sole are Broken

3. Date of Purchase :-26/03/2010

4. Date of Claim :-10/06/2010

Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.

Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.

So sir plz replace my defective shoes.

Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
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