Bata — Non-delivery of ordered product/useless customer service

Address:

Pune, Maharashtra

Hi, I made an order at bata.in on 21 July 2013 and the order no was 10146787 and there were 2 articles in the order. Fortunately, one of the articles got delivered in time and correctly, but the second article was completely different from what I had ordered. I had ordered clogs for my son and what I received was a pair of girls' sandals. I immediately called up their customer care on [protected] and explained them the error. The customer care asked me to take the photos of the received article and send them an email at their customer service email id alongwith the screenshot of the page of the article that I had ordered. I did as was requested and emailed them. I got no response from them after waiting for some more days. Then, again I called them up and they said the article will be reverese picked up by courier in 21 days from that day although I had called them up twice earlier. They also tell me that I can visit any of the bata store and return the article there and get the other one. I visit one of the Bata stores in Pimpri, Pune and they tell me that I need to get an approval letter from bata customer service to do the same. Then, even after 21 days, nothing happened. After calling them up again and again, the article was picked up on 27 Aug 2013. As per the courier company Blue Dart, the article has been delivered to bata on 29 Aug 2013. The AWB number for the shipment is [protected]. Now, whenever I call them up they say that they don't have any information available about the receipt of the article and they will call me back within 24 hrs/48 hrs but nothing happens. Now its been 1 month and 21 days and I still see so way to receive the article I had orderd. Looks like Bata doesn't have any process in place to track any of the complaints and the orders. I used to have a great faith in the quality of Bata footwears but past this incident I will never ever deal with bata and ask all my friends to stay AWAY from BATA. If there is any authority, I request them to help me get this sorted. Ruchi