[Resolved] Big Bazaar — Misleading Gift Vouchers | |
Big bazaar has a tie up with SBI cards, wherein on accumulation of certain points, they offer coupons for purchase in their clothe shoppe. The instructions behind the coupon very clearly mention that "any garment can be puchased upwards of Rs50". However the rude staff at Big Bazaar Phoenix Mills Mumbai did not allow us to apply more than Rs50 per garment. Thus effectively nullyfing the benefits of the voucher even though nothing is mentioned as such behing it in terms and conditions. Also, they refused to give us in writing that they are refusing to honour the coupons. Very sad that a company of such stature is doing this and stooping to such levels with its long standing customers. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
I am Zainul Abideen. I bought a new Fly B720 (Duo) mobile from Big Bazaar (Phoenix Mills) Lower Parel on the 20th of Aug 2008. Within the first month itself the Handset started to show signs of malfunctioning and I informed the same to the concerned dealer about the same, but they didn't respond properly. I continued to follow up with them regularly to get a revert on the same. And finally they guided me to a Fly Moblies Authorised Service centre wnose name is Adonis Service centre and located in Andheri. There they asked me to submit my Handset along with the Handsfree on the 25th of Oct 08 and I submitted the handset and the Handsfree on that day itself. After that I contacted the dealer to have a word with the customer care executive regarding the same. Later on, whenever I called them for the revert, the service centre people also kept on saying tomorrow - day after - tomorrow. And finally when I stood up and asked for my handset, they returned it to me on the 2nd of Dec 08 with out the Hands free and gave me a document that clearly stated that the handset was not repaired at all and returned. During this period of 25th Oct to 2nd Dec 08, the handset was continously used by somebody whose call history still exists in the handset. Now the dealer in Big Bazaar is also not willing to replace the same and trying to guide us to another service centre even after knowing everything that it was used continously while in the Customer Service and given back in the same problematic condition.
Please guide as I am very much fed up with all these follow ups and false reverts and poor service. I have all the necessary evidence which can demonstrate the poor service of these companies. Now I am ready to take any possible legal action against 4 of the Companies :
1. Big Bazaar.
2. Adonis Servuce Centre.
3. Fly Mobiles.
4. The Mobile Dealer.
Please revert.
Thanks & regards,
Zainul Abideen.