[Resolved] Big Bazaar (Future Group) — Irresponsible and careless behaviour | |||
Given below is the complaint I made with Big Bazaar and I still have not received a reply from them. Dear Sir/Madam, I am a regular customer of big bazaar and I was very saddened and disappointed by an incident which took place at your big bazaar outlet in Poonam Mall,Vardhaman Nagar,Nagpur. I had gone for shopping with my family in Big Bazaar as i do every month and i purchased a packet of 400gm Govardhan cheese whose MRP is Rs.130 with a manufacturing date,August 2011. Since it is a bakery product, it has to be consumed within six months of the manufacturing date. As per my calculations, six months from august finish off in January. That product should have been off your shelf since it had crossed the date of expiry but it was still there on your shelves and unsuspectingly I purchased it because of my trust in your company. This happened on the 1st of Feb,2012. When i received the delivery of my products on 3rd February,2012 with the bill, I checked them and it came to my notice that the outlet had charged us Rs.160 for that packet of cheese which is Rs.30 more than the MRP. According to the rules set by the Government of India, no one is allowed to charge a single rupee more than the MRP, and I was charged Rs.30 extra which is highly incredulous. I am unhappy that you have stocked products which have crossed their expiry date and are selling it to customers which is a wrong practice and highly intolerable. I had taken up this issue with the outlet manager and I am highly dissatisfied with his answers. I used to constantly read in the newspapers about such incidents happening in various stores but such kind of incident happening in such a reputed store has flabbergasted me. I have lost the trust and faith I had in your store and I have been provoked to take up this matter in the consumer forum/weight and measurement department. Its my request to you to take this matter seriously and stop the sale of products more than the MRP and also which have crossed the expiry date in all your branches or you will face serious consequences. Please look into the matter and take necessary action. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
you have the bill,
send a notice to the manager+company+retailer, through a lawyer warning him that u will go to consumer court, they will definitely come to you for the replacement if not file the case under consumer court.
send a notice to the manager+company+retailer, through a lawyer warning him that u will go to consumer court, they will definitely come to you for the replacement if not file the case under consumer court.
Dear Customer,
We regret the inconvenience and would like to look into this from our end. However, we would require a few additional details like the invoice number and your contact details to take this matter further. Please write to [protected]@futuregroup.in with these details and the reference number 2020. An agent will get in touch with you over this issue.
Regards,
Priya,
Future Group Care
We regret the inconvenience and would like to look into this from our end. However, we would require a few additional details like the invoice number and your contact details to take this matter further. Please write to [protected]@futuregroup.in with these details and the reference number 2020. An agent will get in touch with you over this issue.
Regards,
Priya,
Future Group Care
Dear Customer,
Just a reminder that we haven't received any response from your end.
Regards,
Priya,
Future Group Care
Just a reminder that we haven't received any response from your end.
Regards,
Priya,
Future Group Care
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Big Bazaar (Future Group) — Damage of Furniture
I purchsed a full bedroom set (which iclude a double bed, a side table a wardrobe and a Dressing table set) worth Rs 19999 on 24th may 2008 fron Big Bazzar at reghuleela Mall, Vashi, Navi Mumbai, Maharashtra. It took one month for them to fixed all the furniture.In the month fo august all furniture started getting fungus and termite, it caused lots of damage to the furniture.I asked them for the replacement. After giving so many call and my 3 personal visiti to the big bazzar a man came from their side and just did the fungus cleaning part. He could not do any thing to other damages.
I again visted to the Big Bazzar and asked that kindly replace the furniture.They said process is going on. By the time the person Mr. Sandeep who was handeling the problem got transfered to the other location.The new person Mr.Purshotem who has been given this task to handle has not contacted me yet.I tried calling him several times on his personal no. but he is not available on it.
On 12th December again I visted t othe shop, but he was on weekely leave and the other person note down my no. and said he will contact me on saturday. But till today i have not got any call from them.
The worst part is they dont have any system to note down the complain and give the customer a complain ID. every time I visit to them I have to explain all story to them.
I am in early satge of my career and this was the biggest investment done by me so far.I want the product tto be replaced by Big Bazzar (Future Group) or Return my money if they cant do that.
I expect a fair justice from the Consumer Forum.
I am really frustreted with their service and the long process.
Thanking You.
Nilu Singh