[Resolved]  Big Bazaar - Kothrud, Pune — Delay in Service

Delay in Service and false commitments

The staff of Big Bazar (kothrud) is absolutly useless and dont have the basic manners as to how to attend the customers...

On 10th July 2010 I book a TV Unit of 6999/- against which they have taken an advance cheque with a promise to deliver the product within a week. that means they were suppose to deliver the unit till 17th or 18th...but once they got the payment they were least bothered about the delivery of the product.they didn't even call for a single time to confirm whether we received the product or not...

at the time of purchase they told us that they dont hv the same piece (which we like) available with them hence cant deliver it before 7 days. and now after 10 days they are saying that till the time our cheque get realised they wont be able to deliver the product. (Chq has been realised on 17th but not updated in there system...)again lacking on their part) this shows their way of working and nobody's supervision on them
I urge public not to buy such stuff from these so called Big Malls or else u will get cheated

BIG BAZAAR — delay in service

HI,

I had purchased a washing machine on 21st january with the promise from the staff that, the product would be delivered by 1pm on 22nd january. I had clearly informed them i would be travelling on 22nd, so make sure you deliver it on time otherwise, i can check somewhere else due to my time constraints.
On 22nd, they i had to call them to find out my delivery status. after calling them 5-10 times, they say they would deliver it by 145.. i wait and wait, at 2 i call them, they say another 15 mins more, and then their driver calls and says 1 more hour.. i called their manger and informed, he says he can;t do anything about it... how useless is their service??

i need compensation for my calls, missing my flight and false promise.

Dear customer,

Hi I am Priya from Future Group. Please accept my sincere apologies for the delay in delivery of your washing machine and the consequential inconvenience caused to you. I request you to write to [protected]@futuregroup.in with the invoice number, your contact details and reference id 1691. I will personally look into your complaint once I receive you mail.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder we have received any response from your end.

Regards,
Priya
Future Group Care