[Resolved]  Big Bazaar — Misrepresentation

Address:

South Delhi, Delhi

I purchased a wrought iron bed and a Sleepwell mattress from the Big Bazaar in Ambience, Vasant Kunj on 28th October. I made this purchase only because I was assured that the delivery would be made on November 7th (this was the delivery date on the bill as well). When on November 8th I did not receive the delivery, I called Big Bazaar and I was told that there is a problem with the matress and that both matress and the bed would be delivered on Sunday, November 11th. When I called Big Bazaar November 11th to confirm the delivery, I was told that the mattress be delivered only by November 17th (the bed was delivered on this 11th). This was unacceptable as I wanted the deliveries to be made prior to Diwali, as this is the traditional auspicious period for our family to make such purchases. I visited the Big Bazaar in Vasant Kunj in person and asked that my request be complied with. I was told by one of your representatives that the mattress will be delivered by November 12th. I repeatedly confirmed with the reps that the mattress would be delivered as promised. The mattress was not delivered on 12th and I was not even informed that the delivery will not be made.

This experience has left me extremely frustrated with Big Bazaar's quality of service. Because of the misrepresentation/ false information provided by the store reps, my family had to put up with the ignominy of having guests sleep on the floor.