[Resolved]  Big Bazaar — Prestige Glass Top Gas Stove Replacement

Address:

Mumbai Suburban, Maharashtra

This email is with reference to the poor after-sale/ customer service provided by BIG BAZAAR, sakinaka. We have purchase Prestige Glass Top Gas stove 2 burner. Which is faulty pcs from day 1, Gas leakage problem from big burner? They have provided service center no. Person visited but the problem is not resolved. Then we again went to Big Bazaar for the same issue. They have given phone no of Mr. Sunil Sales Representative of prestige. He told that it is not his look out. Then we had launch complaint in service center of Prestige. The representative of service center visited after 2 days. We showed him the problem and asked for replacement of the Gas stove. He spoke with his official & they agreed to provide replacement on 15th Aug 2012. So we contacted Big Bazaar, There sales representative Mr. Michael had spoke to Mr. Sunil by telling that on advice he don't find replacement word. Which is actually available on service center advice? After speaking with Mr. Sunil he told us that we don't have stock, you will get the replacement in 2 days, we will call you. But still we don’t receive any call from them. So we again visited on 19th Aug 12 in Big Bazaar we met Mr. Surve who told that company provide special product for offer. We cannot supply the pcs which are available with us. We have raised PO for replacement, but they don't know the date, time & person name that raised the Po & cannot provide any details to us. Can anyone help us in this? Because we cannot use that gas stove due to serious defect, which can cause explosion in our house & building & they also not agreeing with us for replacement or give us our money back or sign on letter that we are responsible for the loss if any face by you during the course of time taken for replacement.