[Resolved]  Big Bazaar — Pathetic Customer Service

Address:

Pune, Maharashtra

Today I had been to the Fatima Nagar Store of Big Bazaar as the Digital Camera of Olympus I bought from them few months back was not functioning properly. To my surprise I realised that the sales staff over there is only interested in meeting their sales targets. Once the product is sold they are least bothered about the after sales service. I had lost the bill of the camera and requested the staff over there in the Electronics Department to give me a duplicate bill so that I can go to the service centre of Olympus and get the camera repaired from there. To this the sales staff told me he cant issue me a duplicate bill. After I insisted why he cant, he started arguing with me. He even started fighting with me and told me that I should go an talk to the customer service department. When I went to the customer serive department to talk to Mr. Ravi Pawar (Emp Id - 14462) he told me that I need to approach the Electronics department, who had re-directed me to them. I told him that I have come from there only. In short these lazy people dont want to do any work and will ask customers to keep running from one department to another. Then he spoke to someone in the Electronics Department on the phone. Later he told me that he cant issue the bill because I dont have the bill number. Now I told him that if I had the bill number, then why will I not have the bill also with me. To this he tells me that we can issue the duplicate bill only if we have a bill number. I told him that you can track the camera sale through other things like the SKU number, barcode number or sale date or model number and issue me a duplicate bill. To that he said he cant do that and cant issue me a duplicate bill. And on top of it Mr. Ravi Pawar started showing arrogance and attitude in his talks and was just trying to get rid of me somehow. It was then I realised how pathetic the staff of big bazaar is towards customer service. They just want to sell things and are least bothered about customer service. People like Ravi Pawar just dont care for after service sales. The camera of olympus that I bought was also pathetic and stop functioning after few months of purchase. All the money spent on it went wasted. Its better not to buy anything from big bazaar henceforth.