[Resolved]  Big Bazaar — Refuse to Deliver after booking the order

Address:

Mumbai City, Maharashtra

We had purchased a Washing Machine from Big Bazaar –R City Mall Ghatkopar on 11th August 2012 as part of the Sale during the Independence day week.
As per the machine displayed in Big Bazaar, we noted the size, that is the Height, weight and length. As the same time our Kitchen renovation work was in progress. Our Kitchen’s renovation work was completed as per the size of Koroyo Washing which we had seen and booked on 11th August 2012.

We were promised the delivery within 7 days after we paid the amount in cash on 11th August 2012. However Machine was not received as promised and we didn’t receive any intimation from Big Bazaar about the same. On our several follow up, we were promised that the delivery would happen in next 2 days, which again failed. After following up atleast 8-10 times we visited the Big Bazaar at R City Mall Ghatkopar, now we have been informed that the washing machine is not available and we have to pay additional amount to take delivery of another washing machine model. However still the washing machine is present in display and according sales are taking place. I guess this is new way of selling low cost product and later denying the delivery and forcing the customer to pay additional amount to purchase another product.

We have already wasted our time (more than 20 days on following up), money on calls and visit to Big Bazaar, but still we have not received the delivery of a washing machine.We will appreciate a quick response from the concerned team.

Regards,
Ferdy Fernandes
CELL [protected]
[protected]@gmail.com