[Resolved]  Big Bazaar — rude behaviour of staff at big bazaar at lake city mall

Address:

Thane, Maharashtra

My name is Smita. I am a regular visitor at BIg bazaar at lake city mall, kapurbawdi. Today i had a extremely insulting experience there for something as silly as this.
I entered the outlet and had barely take 2 steps(actually 2 steps) and I immediately had to rush to attend to an important call because the outlet had blaring music in their store which i am surprised I have not seen any dept store else.
Post attending the call I again entered the store and to my shock I was gheraoed by the entire security force as if i am a criminal with other customers staring at me.
I requested to speak to a customer service representative .After about 5 mins a personnel by the name Pravesh Gurbani came in picture who was much more rude than the staff there.( i can now understand where the attitude stems from).
When i asked him his designation , he says it is none of my concern and who am i to ask him that.
Doesnt big bazaar have soft skills training for their representatives???????????????

He asks me what my problem is .I explained what happened and the way they were gheraoing and confronting me. He said he will check and get back .
I waited for almost 30 mins. He didnt bother to respond . I had to search for him in the entire store.When finally found he replies that they have to treated all customers generally and his security hasnt made any mistake .Hence he will not apologise.
I am really ashamed to have ever stepped here forget about shopping here . All i could do was drop everything that i planned to shop and quit the shop.
I too come from a customer service industry but this is the worst treatments anyone can give.

Now i understand why big bazaar has such a bad name.
It stems from people like Pravesh Gurbani

My contact point is as below
my email id is [protected]@gmail.com