[Resolved]  Big Bazaar / Videocon Fridge — Non-delivery of ordered product in time

Address:

Jaipur, Rajasthan

Complete lack of commitment in delivery of products

I fully agree with what has been said. The people selling products at Big Bazaar appear to show lack of commitment, especially once the order is booked. It seems they are more concerned with booking orders than honouring them. My experience with product delivery is very bad.

Recently I bought a videocon fridge (serial no. 19, cash memo no. T17/6925) at Big Bazar (MGF Metropolitan Mall, Jaipur) for Rs10990. At the time of purchase I was told that the product would be delivered in a couple of days. I, in fact, asked them to deliver in four days. But nothing happened in these four days. They even did not bother to inform me about the delay in delivery of the product.

Then I called at the customer care number was given another number to call. When I called at that number, I was told that the concerned person is not available, and he would call me in 15 minutes. But in another one hour nothing happened. Then I called again, and after making 10 calls, the concerned person picked the call. He then told me the product is yet to arrive, and therefore could not be delivered.

Now the question is, if there is not product available, why should the order be booked? In such cases, Big Bazaar should pay interest for each day of delay in product delivery and also for the harassment caused to the customer.

I wish, Big Bazaar should look into such issue more seriously and should ensure that this is not repeated in future.