[Resolved]  Big Cinemas — Threatened by ticket window executives!!!!

Address:

Ahmedabad, Gujarat

We regularly visit Big Cinemas Himalaya Mall and have been extremely happy with the overall theatre quality so far.

Today, however, was my first interaction with the service team there - and this will change my opinion about Big Cinemas Ahmedabad forever. I have experienced better hospitality at government offices than this.

I had pre booked 2 ticktes - Screen 3 - Platinum- C13,14 via bookmyshow.com for Man of Stell 10:30 PM show for today (June 19, Wednesday).

We reached the box office at around 10:05 PM to find out that the ticket window exectuive was facing problems with his computer. There were already 2 other persons waiting in queue before me. After waiting for 5 mins, I suggested the executive - name unknown - to switch to the other computer next to him which was vacant. However, he COMANDED me to wait. Yes, comanded is the proper word to define his tone of voice.

So I waited - another 5 minutes - and the queue grew to about 6 persons - a few of which were there for the 10:15 PM show and naturally missing the start of the movie. So the other gentlemen waiting with me requested the executive if he could call his supervisor. To which, he ORDERED them to shut up and wait.

Finally, I suggested that it might be a good idea to give manual tickets to at least those people who have pre booked their tickets and who have the email/sms confirmation as a proof. This request was also rudely rejected without any explanation.

At 10:25 PM, finally when the queue grew to more that 10 people and everyone started venting off and shouting, the executive simply left his counter and came back after another few minutes with his supervisor. The supervisor came and immediately started the other computer - which for unforeseen reasons, was not done earlier even after requesting.

When all the people present there asked the supervisor to hurry up, his responses made the executive's "ORDERS" sound like love notes. He was so blunt, rude and arrogant that it made me feel like I was talking to the railway TC who caught me without a ticket in the toilet. His insulting tone never changed even when I politely asked him to apologise.

Frustrated with the whole episode, I asked if the supervisor can give me his and the executive's names so that I can give some feedback to the manager / other authorities. They BLUNTLY denied to give out their names to me. I spent another 5 minutes there requesting for their names only - but they protected their identity as sincerely as a woman would protect herself in a wardrobe malfunction situation.

I was even honored with great phrases like "me bahar aake milta hu" - "tum apni picture dekhona" - "chalo time waste mat karo". So I quit the argument saving time for the other 10 people behind me in the queue and enetered the theatre. There, I saw another senior (courtesy to uniform adhearence) and asked him if he could help me with the names of the 2 un-named heroes battelling at the ticket window against the world. He also appeared hessitant and repeatedly kept on asking about "Baat kya hai".

Meanwhile, the supervisor from the ticket window actually came inside the theatre lobby and asked me the same quizzical question - "Baat kya hai". He was a true warior and never let his identity slip away. However, me being a sherlock holmes fan found out through confirmed sources - that he was Mr. Prasad.

Mr. Prasad told me that if I had any problems, I should come tomorrow and meet his manager - which sounded more like a dare than a reassurance. I am terrified at the idea of meeting the manager tomorrow - and I am thinking of hiring security and take cops with me when I actually show up over there tomorrow.

Bravo Big Cinemas - only you can hire bouncers with the pay check ticket window attendants.

Your ex-customer,
Maulik