[Resolved]  Big Tv (From Reliance Adag Group) — Big Tv Installation

i am attaching my complaint which i had given on Bigtv Email id / Customer care :-

08/09/08
From
Manish Priyadarshi
Card No –[protected]
Work Order No – [protected]
Domlur Layout, Bangalore - 560071


To,
Reliance BIG TV Ltd.,
Business Head Quarters, 4th Floor,
Dhirubhai Ambani Knowledge City,
Navi Mumbai 400710, Maharashtra
Sub. - Installation of Big TV

Sir,
1. I bought Big TV on 4th Sep 08, after 72hrs when I called then I came to know that you have to call and then get the installation work order No., before that sales representative told me that it will get installed within 72hrs. but they didn’t mansion that I have to call costumer care for installation. …anyway that’s old story I just wanted to know how customer will know that he / she had to call and make the request for installation and what’s the use of selling the device without providing installation facility for the same without customer request.

2. I got the work order no. ( [protected] ) on 6th of sep.08, but till now installation is still pending, in spite of calling 3/ 4 times to customer care - what’s the need of giving assurance that device will be installed within 72hrs. Each and every time.
3. Conversation between me & call center : –
A. 11/09/09- Mandish - up gradation or technical problem, call later
B. 11/09/09- Hiren – got complain no.[protected]—no response after that
C. 12/09/08 – Engineers called – will be installed within two days .
D. 14/09/08- Ankur - got answer – wrong complain no
E. 16/09/08 – Sanjeev – got new complain no[protected], engineers will call you in evening sir
F. 17/09/08 - Sunita – left on hold, after that never turned back
G. 17/09/08 – Abhishek – ask for seniors no, left on hold – then they disconnected

4. Calling to customer care – it’s really pain to call, each and every time you have to wait for min. 10 min on hold, and some time it get disconnected without getting any viable answer from customer care.
5. As of now I still don’t have any clue as to when the installation would be done. Excepting an accountable person to look into the above issue and revert with clear time line and guidelines at the earliest.


Thanks


Manish Priyadarshi
[protected]
Ph ( O ) :[protected]