Comments
Sir,
we are not satisfied with the services provided by bigtv.we recharged our connection on 4th may with rs.150.on9th may we had more than rs100 in our account balance.we complaint for poor reception to customer care.it was told to us that an engineer would visit our house regarding the complain.the complain no. provided to us was[protected] dated-09/05/10.on 11th may at 9:00pm bigtv engineer called us and wished to come to our house for servicing.it was not possible at that time, so we asked him to come on next day.next day no one came for servicing but our line was disconnected.when we made a call to the customer care of bigtv it was told that our balance has become nil after deduction of the servicing charge.to watch bigtv again we have to recharge with a voucher of rs 250.
my question is-why we should pay for a servicing that has not been provided to us?who was the person that signed on behalf of the customer(us), so that bigtv has deducted money from our account?
our smart card no.[protected] registered on the name of-Renu Stanley
complain no.[protected]
so please take notice of this complain.
S.B.Thakur
we are not satisfied with the services provided by bigtv.we recharged our connection on 4th may with rs.150.on9th may we had more than rs100 in our account balance.we complaint for poor reception to customer care.it was told to us that an engineer would visit our house regarding the complain.the complain no. provided to us was[protected] dated-09/05/10.on 11th may at 9:00pm bigtv engineer called us and wished to come to our house for servicing.it was not possible at that time, so we asked him to come on next day.next day no one came for servicing but our line was disconnected.when we made a call to the customer care of bigtv it was told that our balance has become nil after deduction of the servicing charge.to watch bigtv again we have to recharge with a voucher of rs 250.
my question is-why we should pay for a servicing that has not been provided to us?who was the person that signed on behalf of the customer(us), so that bigtv has deducted money from our account?
our smart card no.[protected] registered on the name of-Renu Stanley
complain no.[protected]
so please take notice of this complain.
S.B.Thakur
Hello sir,
I am customer of BIG TV. from past 2 days there is a problem in or connection of big TV we had complain on 30th May our complaint No is [protected]. and my smart card No is[protected]. please do the need full as early as possible.
I am customer of BIG TV. from past 2 days there is a problem in or connection of big TV we had complain on 30th May our complaint No is [protected]. and my smart card No is[protected]. please do the need full as early as possible.
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1)Set top box hangs frequently.
2)Regular menus disappeared.
3)Remote control range is a big broblem cant operate with distance more than 2 meters.
4)Arrogant and poor customer care.
5)No dealer support .Dealers pass the bug to Big TV and vice versa.
I am totally frustrated and I want refund now .How to log complaint with TRAI and Consumer court?