Billdesk / Indigoairlines / Pnbank — non refund of amount

Address:

Nagpur, Maharashtra

I went for online airticket booking on indigo airlines at kolkata dated 10/09/2012 at 1005 a.m. After the initial booking formality i chose the radio button opting for insurance and child help. The site redirected to payment mode and I went for internet banking through my punjab national bank. The payment of Rs.5499/- got deducted and I was redirected to indigo website. Now it suggested that I should go for option without insurance without any option available for re-entry of data or any radio button asking for such change if any. With no ticket generated I used the Order Number: [protected]ca673638b0f8 as reference for booking the ticket again.This time again I have to do the formality and this time I chose the option without insurance. I was again taken to payment mode. Now I paid another Rs.5360/- through internet banking from PNB. I got the ticket as follows :-YLVYCA CONFIRMED 10 September 2012, flight No. 6E 404 dated 10Sep12 from Kolkata to Nagpur (6:20 PMdeparture & 8:05 PM arrival at Nagpur). At the airport of Kolkata using my laptop and data card I got the toll free number of Indigo airlines where I made a complaint. 4-5 days nothing happened. I thought may be like railway ticket this will materialise. But, on 20th sept 2012 I again talked with indigo airlines. They told that indigo didnot received any additional amount of Rs.5499/- and that I should talk with my bank. I have now made a complaint with PNB at toll free number [protected] /[protected] Dtaed 20.09.12 They noted and gave me the complaint ref no. 58533138 and told me to wait for seven working days for any feedback.Now my request is why the billdesk that is handling the transaction between pnb and indigo has not been held responsible to return the amount. Why the mechanism is not as strong as that of railways. The bank do not accept any written complaint. The indigo was also send a email but no improvement as ten days have gone by.