| Address: | Thane, Maharashtra |
Against Way Bill No. [protected] and Ref. No. CP[protected], I was supposed to get my Parcel delivered on[protected]. When I did not get the delivery till evening time, I just happened to track the consignment and was appalled to see that in the Tracking - Status Column it was showing = SHPT HELD AT DESTINATION AS PER CUSTOMER'S REQUEST. Nobody called me & neither did I call anybody to ask them to withhold it. Why should I be doing that when I am indeed waiting for it to arrive? I called up your customer-care number[protected] in the evening at 7.30 PM. I was told that the Sanpada (Navi Mumbai) office would be closed by now and my problem could only be solved the next day. So, I called up in the morning itself at Sanpada office and spoke with Tripti on 27832082. She was very kind, polite, and forthcoming and found out that there was something indeed wrong from there end. She apologised for it and then assured me that my parcel would be delivered at the earliest now (before noon) i.e. on[protected].
I just want to put in a word of caution here. I am a regular customer of "Blue-Dart" and am quite happy with their services. But this type of hiccups should be dealt with immediately by them and the culprit responsible should be reprimanded. Somebody has done something wrong just to cover his inadequacy. When I again called up your centralised customer-care no.[protected], they say that I had given instructions that my parcel should be withheld & should be delivered only today between 3 & 6 PM. I had not given any such instructions to anybody. I was the whole day at the given address and even today I am there. Your boys have come there to deliver consignments & documents several times to me. Just because I called up in the evening does not mean that I have asked for withholding my consignment. There is certainly something wrong there going at your Sanpada office. Please look into it. Somebody is playing mischief over there. My advice is, you have to just keep an eye there otherwise if mistakes like this keep happening then your credibility will get eroded. That is the sole reason I am writing to you even in my very busy schedule.
Thank you,
B. Sunil Kumar
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i should have received a post or parcel from IIT-roorkee.i have a change of my address.though i have intimated it to the sender it seems they had send it to old address.but the parcel had reached neither of the places.
my address:
1.ashok kumar
r.no-170, bhavani hostel,
gct campus
coimbatore-13
or
2. 5/8, kumarasamy asiriyar st.
maruthapuram
coimbatore-46
i should be receiving it at either of these places.atleast, i need ur coimbatore address and contact no. where i can get some informatuion...please intimate as soon as possible..
my ph.no.-[protected]