[Resolved]  Bluedart — Delivery of damaged goods through Blue Dart courier services -- Consignment No. [protected]

Address:

Jammu, Jammu and Kashmir

Hi All,

I am Deepak from Jammu I have sent a parcel with Blue Dart courier to Pune. The tracking number is [protected] and the date it was sent from jammu Office is on10/11/12 and it contained Barbie Doll which was sent on occasion of Diwali. The consignment comprised of Barbie Doll valued at Rs.950. My Wife also happened to pay Rs.500 for the goods to be delivered. The total cost sums up to Rs.1450.


I hope this attitude of the courier service changes and they realise the importance of time and product, else they should not be in this business.

I was informed that, the item will be reaching their office on sunday evening, and it will be delivered on Monday(12th Nov. 2012) as Sunday is a holiday.
I requested them to deliver on Monday and i was told that they will intimate this to pune office. I checked with Pune office again and they told, we will check with jammu office.
When I checked with Pune office again on wed, they told the item can be delivered Today only (FALSE PROMISE was made). Also, very delayed movement of item between your branches,



Atlast we received the consignment on 15th Nov 2012 However, he found that the consignment was damaged and also the goods inside the package were damaged. When asked the pune office, they said that they do not take responsibility for it as it has come to them from the Jammu Office( I don't understand why they do not take responsibility as they as sitting in an office with Blue Dart hoarding above them). When we called the Office at Delhi, a very gentle lady picked up the phone and when we were telling her what happened, she hung up on us and was not picking up the phone even if we called her a couple of times again after that. I believe as it was already 5:30 PM at last one lady talked to me an booked a complaint with id 223580. I would want to get our money back as Blue Dart failed to deliver the goods in proper condition. I would expect someone at the company would take moral responsibility for this and sort it out at the earliest.



Kindly consider as a wakeup call for BlueDart and they should do something about this as soon as possible, else it’ll not be too long before they lose their loyal customers to their better serving competitors.



I need the Blue Dart Company to bear the expenses of Phone calls, Damaged Goods and harassment I faced.

Thanks And Regards