Hi ,
I am Govind Vashist , Karampura , Delhi-110015, I got a call from distance telecom marketing cell promising MTNL broadband connection in 7-10 days maximum. and i had given an order to M/s Distance Telecom, 84 A,Ground Floor,DDA Building,Mata Sundri Road,New Delhi - 110002(#[protected],[protected].
i had applied for connection on 09 of Nov'09 along with 500/- rupees and till date when i call the customer care number :[protected] or 23237890 , i always get an answer "Sir your connection will be installed on tomorrow sometime told monday, then sometime Tuesday Wednesday or Friday etc" Now its going over one month and no one has come from their end to check where the services has been deliver or not. Mean while I had also spend lot of money over phone in followuping with the reprsentative of this company. (Neetu, Kanika & Gagan, Shekhar)
these people take customer for granted and just keep them giving false updates or commitments about the connections. They dont let us complain to their seniors there. Please let me know where can i escalate this issue so that this business partner gets fined or a punishment for fooling arounf with customers. they are always ready with excuses and sorry's.
Please help me to take this complain up to the responsible parties. As i am really troubled without phone and internet for past 1 Month and that to after doing everything on time even follow ups.Looking forward for your fast action.
Thanks
Govind Vashist
Mobile. [protected]
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