BSNL Cellone — Lost simcard not blocked so easily

Address:

Haryana

I lost a cellphone carrying a prepaid gsm simcard of cellone haryana circle this week. I lost it at sunday night so, I contacted their customer care no. 1503 about the procedure to block the simcard. Surprisingly, they have a whole legal procedure at the client side, even for a lost simcard ! the call representative guided me to:
1) lodge an f.I.R. In the nearest police station.
2) fax the copy to their number [protected].

I DID the whole procedure as advised. But it took me a day more to carry these things out, because of some family work. Fax was successfully sent from my end and I have the receipt.

Later that day I called their customer care number 1503 again, to know the status if my simcard block was successful. I was astoundingly disconnected by one frivolous sounding representative named 'pradeep' moment after he requested me to keep call on hold !

I called once again this time and I was served by saying that "sir we can not tell you anything, you have to go to your bsnl office to know the status"....what! its not in my town, its 16kms away. But luckily I live in a town so have not much issue in doing both steps above to get my simcard blocked. Imagine what if people in villages loose their phones! those may be the simcards that may be used for any illegal activity.

To my bitter surprise, bsnl is govt. Organisation and they are not at all careful about their safety and security commitment! what if that simcard be misused by some one? because at two instances when I called my lost sim number, it was in use and then next moment it was switched off.

By the end of this event it had already been 48+ hours passed with that simcard with rs100 balance in it, in some (maybe) wrong hands!!

I witnesses the same issue with on of my uncles on aircel network and they blocked the simcard in moments after it was lost!

what a shame cellone! those high authorities managing such govt. Services are nothing but hollow statues guiding a nation to doom.

Bsnl cellone is a very poorely managed network service provider. They absolutely have no control over their own services.
Customer representatives have no manners, its very noisy and they can disconnect you anytime. Even you wont receive a message after your call ends so that you can tell about call quality inforamtion that, they just tell you while on hold on ivr that you will receive after call ends.
Such a poor mis-management.