[Resolved]  BSNL Kolkata Telephones — Phone not working

Dear Sir,

I am a subscriber of BSNL Kolkata Telephone. My phone number is 2460 1473.


Since the last 12 days my phone is dead. I have registered a complaint on 1st October 2007 (Docket No: C-4033). I was told it would be functional from October 3rd 2007, since October 2nd was a public holiday. On 5th October,when the phone was still
not functional I again registered a complaint (Docket No: C-6218). I was told that there was a strike going on and only when
it was over would any action be taken. On 9th October I again filed a complaint (Docket No: C-8107). I was told that the
internal phone wiring in my house was defective, and I had to get it rectified by calling an electrician.

From 1st October to 9th October nobody from BSNL Kolkata visited my house to check the wiring. How do they know it is defective, sitting in the confines of their office?

Today, at 13.30hrs two people from BSNL Kolkata, came to my house. One of them entered and straightaway told me that the internal wiring had to be changed and demanded Rs.400. I asked how he arrived at the sum of Rs.400 without even checking the
wiring. He simply said he knew the wiring had to be changed. I then told him that I wanted a receipt for Rs.400. He told me that he would not give me one as it was unofficial work. I then asked them to leave.

I urge you to use your good offices to have my line working again. This is nothing but harassment from BSNL Kolkata employees to stall work and extract the maximum money, since Puja is around the corner. What is the use of paying monthly rental if 20 days in a month my phone is not working?


Kindly see that the issue is resolved immediately.

Yours sincerely,


Sri Lata