[Resolved]  Cadbury — Shubh Aarambh or END!!!

Address:

South Delhi, Delhi

Dear Cadbury Team

I bought 2 bars of Cadbury Dairy Milk from a general store in Vasant Vihar, New Delhi. On opening the first bar, I found small white growths in the cracks of the chocolate. I checked the manufacturing date of the chocolate and it showed 06/12 which means its is within limits of expiry. I know that at times due to melting and freezing chocolate develops white spots on the surface and have seen them many a times and know it is not hazardous to the health but this is a growth or may be eggs of a worm/insect.

I did check your website for any citation of such things and could only find the below FAQ which no where resembles the growth that is there on the chocolate bar purchased by me.

The chocolate bar that I purchased has white spots on the surface? Why does this happen?
When chocolate has undergone prolonged exposure to heat and subsequent cooling it results in discolouration of the surface. This is caused by the separation of the cocoa butter, which solidifies on the surface giving it a white appearance.

Besides when I opened the second chocolate bar, it was completely fine with no such growths. It clearly means that its not the fault of the shopkeeper in terms of improper storage or because of the temperature changes that would have happened during refrigeration of the bar. I do remember the case when some worms were found out in chocolate and I guess now that people have completely forgotten and gone back with their loyalties of cadbury, company has decided to take the quality for a ride again.

I would really like to understand the circumstances under which such growth occurs from your R&D department and also the quality measures taken by the company to ensure that the food items delivered are safe to be consumed by the consumers.

I am attaching the photographs of the chocolate and the growth for your reference. Please do respond to the questions asked with a satisfactory reply because it dosent take time for these pictures to go viral and people believe in what they see.

Regards
Divya
[protected]@gmail.com