Comments
Dear Mam',
We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day.
We understand from your mail that you were unhappy with the service you received but we would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures.
We will forward the mail to the concerned and get back to you after investigating the issue at our end.
Do let us know if we can call you and what number we can get in touch with you at.
Also, do tell us what is a suitable time to give you a call so we don’t disturb you.
We look forward to hearing from you.
Regards,
Devahuti Gangwani
Cafe Coffee Day
We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day.
We understand from your mail that you were unhappy with the service you received but we would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures.
We will forward the mail to the concerned and get back to you after investigating the issue at our end.
Do let us know if we can call you and what number we can get in touch with you at.
Also, do tell us what is a suitable time to give you a call so we don’t disturb you.
We look forward to hearing from you.
Regards,
Devahuti Gangwani
Cafe Coffee Day
A very bad Experience at CCD, Phoenix Mall, Kurla (W)
I am fan of CCD. But now I think I have to change my experience from good to worse.
Last Sunday I had gone to newly ingurated phoenix Mall, Kurla (W).
I ordered Café Latte 2 cups. The Cashier Ms. Madhusmita first told us it will take time as there are 5 orders before us to execute.
I said I will wait bcoz I really loved CCD a lot. But then I noticed after aprrox 1 ½ hrs we still did not got our café latte.
But all other customers who came before us they got. I mean what type of customer service is this I don’t know.
Then when I ask them they just say casually and very rudely so many orders and you have to wait another 30-40 mins.
Is this the way to treat a customer.
And finally when coffee arrived. We ordered what and what we got different items and that not hot too.
Its really sorry state of CCD, that they are unable to manage customers.
I have an advice if you are not able to assist the customer then please
dont try to insult the customer and dont take orders..
I am fan of CCD. But now I think I have to change my experience from good to worse.
Last Sunday I had gone to newly ingurated phoenix Mall, Kurla (W).
I ordered Café Latte 2 cups. The Cashier Ms. Madhusmita first told us it will take time as there are 5 orders before us to execute.
I said I will wait bcoz I really loved CCD a lot. But then I noticed after aprrox 1 ½ hrs we still did not got our café latte.
But all other customers who came before us they got. I mean what type of customer service is this I don’t know.
Then when I ask them they just say casually and very rudely so many orders and you have to wait another 30-40 mins.
Is this the way to treat a customer.
And finally when coffee arrived. We ordered what and what we got different items and that not hot too.
Its really sorry state of CCD, that they are unable to manage customers.
I have an advice if you are not able to assist the customer then please
dont try to insult the customer and dont take orders..
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+91 80 4001 2345 (Head Office)
#23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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Coffee cafe day — abusive staff
At outlet Raheja sq, IMT Manesar outlet, the main guy refused to give bill and on demand became abusive and aggressive