[Resolved]  Cafe Coffee Day — Behaviour not upto the mark of the brand name

Address:

South 24 Parganas, West Bengal

My office is located very near to the maddox square crossing and i visit a nearby cafe coffee day often for lunch. I received unsatisfactory service on a number of occasions even if the place was almost empty. First time, i had ordered irish coffee n had just started sipping it that the guy at the service counter politely asked me to empty the cup asap. I was startled to hear this n i asked him the reason. he said he needed the cup. There was nobody there except me. And it shouldnt concern me even if there were others. Another day, i ordered for a wrap. I started eating it. It did nt taste good which i realised later as i was busy reading a book. I realised they had served it to me without heating it. When i told them about this, they heated it without any signs of apology. Also, the guy at the counter didn't return the change to me twice on the pretext that they do not have change. Such kind of service is not expected from a brand like CCD. I write this complaint for the concerned authority to look into these matters which might be small but hold great importance in the bigger picture.