Cafe Coffee Day — Loss of money

 
1 Review
 preethibalu
I visited Coffee Day branch in Vidyaranyapura around 11:45 am and was in a hurry to go to a bank. I placed my order to one of the staff member, who was at the counter, and told her that I want Devil's Own for "PARCEL". Yes I did not use the word "TAKE AWAY", but did mention parcel. The person's name being Vedanjali, she was busy conversing with the other staff member about another customer. I repeated my order again, once again telling her that it is for parcel. She billed the order and I paid Rs.140 for the same and was asked to take seat. After waiting to my shock, she did not parcel, but asked me to drink there. I told her it was not possible and asked her to just pour it in another cup so that I can take it. I did not know that without paying the entire amount again I cannot get my coffee. So I told her that ...."forget it, I'll pay, but give me my coffee". She then called her manager and explained the whole story to him. I already lost 20 mins...waiting and arguing there. To my utter shock she later started chatting with the manager completely ignoring me. I had to leave the place without my coffee and without my money.
Vidyaranyapura Coffe Day is running hooliganism, the staff are barely trained, they threaten the customers. Please do take necessary action againgst them.
My name is Preethi and can be contacted at [protected].

Thank You,
Preethi
Complaint comments  Add a CommentShare0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    67%
    Complaints
    520
    Pending
    32
    Resolved
    339
    phone
    +91 80 4001 2345 (Head Office)
    location
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
    Cafe Coffee Day - Loss of money