Cafe Coffee Day — Loss of money
Bangalore, Bangalore District, Karnataka, India
I visited Coffee Day branch in Vidyaranyapura around 11:45 am and was in a hurry to go to a bank. I placed my order to one of the staff member, who was at the counter, and told her that I want Devil's Own for "PARCEL". Yes I did not use the word "TAKE AWAY", but did mention parcel. The person's name being Vedanjali, she was busy conversing with the other staff member about another customer. I repeated my order again, once again telling her that it is for parcel. She billed the order and I paid Rs.140 for the same and was asked to take seat. After waiting to my shock, she did not parcel, but asked me to drink there. I told her it was not possible and asked her to just pour it in another cup so that I can take it. I did not know that without paying the entire amount again I cannot get my coffee. So I told her that ...."forget it, I'll pay, but give me my coffee". She then called her manager and explained the whole story to him. I already lost 20 mins...waiting and arguing there. To my utter shock she later started chatting with the manager completely ignoring me. I had to leave the place without my coffee and without my money.
Vidyaranyapura Coffe Day is running hooliganism, the staff are barely trained, they threaten the customers. Please do take necessary action againgst them.
My name is Preethi and can be contacted at [protected].
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