[Resolved]  Calcutta Telephones Broadband — Fraudulent bills

calcutta telephones broadband — my phone line no.24484138 BB not working since 5 days.

1)there is connection faliure on the above unlimited line from the calcutta telephones side.
2)now a days the speed has reduced considerably, now the speed has becone zero although modem is establishing connection.
3)help lines are not operative.

please help

Dear Sir,

I have been using BSNL landline since 1998 with the telephone no[protected]Jiban Krishna Roy, of 13, Vivekananda Sarani, PO-Italgacha, Kolkata-700079) but i have never ever got such "horrible" customer service which i got in last one month.I am using BSNL Broadband connection, but since one month i am not able to access the internet at home.

I have physically visited two times at the telephone exchange office (near dum dum nager bazaar, ex code-2559) but no action has been taken yet.Even i have tried to call several times in the complain number which had been given to me earlier[protected] but no one picked up the phone.

As i am connected with the share trading so internet access is paramount important for me.

So i would request you to take my problem as a concern and do the needful as soon as possible.

Waiting for your cooperation...

Regards,
Jiban Krishna Roy
13, Vivekananda Sarani
PO-Italgacha
Kolkata-700079
West Bengal

Mobile-[protected]
Land Line[protected]
Pls call me in mobile only

In my application dated 28th Dec'2010, I had requested BSNL, Calcutta telephones to disconnect board band services from 1st. Jan2011 and to sent a revised bill to enable me pay telephone charges for Dec'2010(to be paid in 1/2011) separately. The bill for Dec'10 was with advance payment for Board Band charges. The Board Band service was disconnected from 1.1.2011 as requested by me but revised bill for payment of telephone bill was not sent despite meeting the concerned officer. Meanwhile, my telephone service was withdrawn for non-payment of bill. I was compelled to pay Rs 789/-against a duplicate print which did not indicate any break up for telephone and BB charges.. As the Broad Band(BB)service charge was paid in advance till Dec'2010 and the service was terminated on 1.1.2011, there cannot be any dues without service. AO/TR(JDV) have now intimated that my telephone bill is about Rs 200/- approx. and balance charges is for BB. On contact over telephone the officer informed that BB charges upto 13.01.11 has been levied. Since Band was disconnected from 1.1.2011, no amount is due to BSNL on account of this.How there could be Broad band charges when no service was provided or availed. Despite repeated request, the excess amount has not been returned or adjusted. I will be thankful if the excess amount paid by me is adjusted in my telephone bills or returned.at the earliest

DR ASOKE KUMAR CHATTOPADHYAY
69L, PB Shah Road
kolkata -700033

Dear Sir,

My Broadband connection, bearing no.24379550 has been dead recently. Since this connectivity is of paramount importance / urgency, I would solicit your intervention to restore this broadband line[protected] immediately.

Thanks in anticipation of your immediate compliance with my request.

Chanchal Choudhury
My E-mail ID : chanchal.[protected]@gmail.com

Dear Sir,

Please be informed my broadband line, bearing no.24379550 remains dead since last 7 days. Complaint through your automatic fault booking system has already been lodged, vide docket no.C-534. As of date nothing has been done to restore the line. Since this is of paramount importance / urgency to me, your immediate active intervention is solicited to restore this connectivity (no.[protected].

Thanking you in anticipation of your prompt action in this regard.

Chanchal Choudhury
My E-mail ID No. : chanchal.[protected]@gmail.com