[Resolved]  Canara Bank — cash withdrawal by someone after a failed transaction

Address:

Amritsar, Punjab

sir,
I ( mr ajay verma) made a transaction from canara bank ATM (ranjit avenue branch) on 28/2/2012 at around 2PM from my kotak bank sb account,but the transaction failed.After I left the ATM ,I recieved a message that Rs 5000/- has been debited from my sb account from the same ATM.I went back to the ATM immediately just to find a reciept in the machine with my account no and money debited from my account.According to RBI guidelines dated 8 august,2011,Economic times,for every transaction ,a person will need to put a pin code. But in this case transaction took place after a failed transaction without putting the pin again.Kindly sort the matter please.
Ajay Verma
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