Canara Bank — Amount deducted but not refunded | |||
My brother with account no[protected] has made a transaction of Rs.1500/- on 27th of October 2011 from Indian Bank ATM, Kundrathur, Chennai. The transaction was unsuccessful and there is no cash withdrawn. Then he tried nearby Indian Overseas ATM, Kundrathur, Chennai and it was successful transaction of Rs.1500/- Later when he checked for the balance, he was shocked that the amount got deducted twice along with ATM transaction charge of Rs.20/-. The next day, he went to the Indian Bank and informed about the transaction details; inturn he was informed to contact the Bank where he has the account. After a week, I have given a written statement to CANARA BANK, THIYAGARAJAPURAM Branch, Vellore. This is not first time, there was a period my brother was waiting for his salary to be credited by clearing the cheque which he has deposited. Due to the improper code entry made by the bank officials it was delayed for more than 2 weeks. Till now there is no proper response from either of the bank about the money which has got deducted. Please let me know the procedure to get back the money or escalate it if possible. If we are not able to pay the money on time, bank people goes as per the process and if they do any mistakes consumers has to struggle till they get succeed. !!! Please do call me if possible. Thanks in advance. Regards, Senthil Kumar. [protected] Was this information helpful? | |||
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SIR;
I AM THE HOLDER OF A/C NO 28502 IN EDAPPAL CANARA BANK BRANCH. I AM TOTTALY DISSATISFIED IN YOUR CUSTOMER CARE SERVICE. IN THIS COMPITING WORLD CUSTOMER HAS LOST OF CHOISE TO SELECT, ITS YOUR RESPONCE TO TAKE CARE OF THE CUSTOMER . I KNOW IT WELL BECAUSE I AM AN CUSTOMER CARE MANAGER IN POPULAR SERVICE LTD. I HAVE NEVER SEEN SUCH AN IRRESPONSIBLE BRANCH EXPESSIALY ITS ONLY AT EDAPPAL. VERY VERY POOR I HAVE NO WORDS TO SAY ABOUT IT . I WOULD LIKE TO CANCEL AND CLOSE THE A/C .
REGARDS
NOUFAL ( [protected]@gmail.com )
[protected]
MANAGER CUSTOMER SERVICE
POPULAR SERVICE LTD
EDAPPAL
I AM THE HOLDER OF A/C NO 28502 IN EDAPPAL CANARA BANK BRANCH. I AM TOTTALY DISSATISFIED IN YOUR CUSTOMER CARE SERVICE. IN THIS COMPITING WORLD CUSTOMER HAS LOST OF CHOISE TO SELECT, ITS YOUR RESPONCE TO TAKE CARE OF THE CUSTOMER . I KNOW IT WELL BECAUSE I AM AN CUSTOMER CARE MANAGER IN POPULAR SERVICE LTD. I HAVE NEVER SEEN SUCH AN IRRESPONSIBLE BRANCH EXPESSIALY ITS ONLY AT EDAPPAL. VERY VERY POOR I HAVE NO WORDS TO SAY ABOUT IT . I WOULD LIKE TO CANCEL AND CLOSE THE A/C .
REGARDS
NOUFAL ( [protected]@gmail.com )
[protected]
MANAGER CUSTOMER SERVICE
POPULAR SERVICE LTD
EDAPPAL
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Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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Canara Bank — delay in refund
I have salary account in above said bank Account no19610. On 21 Dec 2007 i used their debit card for some payment (payment of Rs2200), but card doesn't work. So i made the payment by some other means, but on seeing my statement i come to know that Rs 2200 is also debited from my account. i complaint to customer care of canara bank but all in vain, than i given written complaint to branch office. After cont. follow up nothing was done. Than again (first written complaint was given on & jan 2008). than i again given written complaint in branch office on oct 2008 ( to other officer - Mr Ramesh as cornered officer was transfer from that branch). despite of follow up nothing was done. than i have made complaint to head office sector 34 canara bank on 27 march2009 but this also does not work. i had made number of call to customer care but all in vain. i also complaint on internet to head office canara bank but nothing positive was done in this regard (with all proof and required document ). i have also complaint to OMBUDSMAN on 13 April 2009 but no reply was given to me . After a long follow up i recieved my payment back but without the interest on 1 july 2009 after the gap aabout two year. Now i want compensation for so long harassment. Kindly guide Proof of complaint is attached here with