[Resolved]  Canon — Two Dead Canon cameras. One useless canon web sit,e

I purchased a Canon camcorder XHA1HD CANXA1HD 842AA911191B001 on 12/19/07

I purchased a Canon Rebel DSi26071 in july of 2008.

Both products were purchased for my academic research at Simon Fraser University where I am a prof.

Despite very limited use, Neither items are still working and I am not at all happy with this situation.

The Camcorder has a failed firewire port after have transfered no more than three tapes to my PC

The Rebel worked for 6 months and then refused to take a further picture The famous error code 99 which is published in complaints all over the web was seemingly the problem. However I just tried the turn the camera on and it is now completely dead. The AH1 is in repair with one of your agents in Vancouver and will cost $8000 to repair. I would also like to get the rebel repaired especially since I bought a good lense for it.
The value of both cameras is about $4000. Neither camera have had much use, both are now off warranty however I am requesting you help to get them fixed and would like you to Consider the following:
I have been a dedicated Canon user since 1970 when I bought my first 35mm SLR. I am a Film and Video artist and I am also also faculty in one of Canada's leading university film programs. What we advise our student really makes a difference. Students leave and become experts in their field and as you know, everyone asks the advice of an "expert" We produce experts and we are inclose contact with other institutions who produce even more experts.

As well, Our department purchase high end canon products for our students to use in class. Clearly this is to your companies benefit.

I would like to suggest that you take this opportunity to help me repair my equipment and thereby re-en-state your companies good name in the educational market. We are a large network and I am hoping that we can use it for good by promoting Canon equipment as we have always done

Signed: one very dissapointed, life- long Canon fan who very much hopes to hear from you. Chris