Canon — Cheating, fraud and deceptive practice

isaacm

Address:

South Delhi, Delhi

Guess what! i bought canon printer on April 18, 2013 and when i reached home to upload my invoice to avail the promotional offer, i was shocked to see the date imprinted on my invoice, March 18, 2014, which effectively disqualified me from availing the offer.

I am in the process of filing Police complaint against the dealer and its staff as well as against Canon for cheating, fraud and deceptive practice.

First the invoice didn't had the showroom's phone no. My call to head office was answered by a person who wouldn't give me the showroom's no. nor transfer the call to them. Again when i called the head office, a woman picked up the call with the same callous attitude.

Then, i filled up the complaint form on Canon's website and got a call from dealer's office to mail back the invoice and we would mail you the corrected invoice. i refused to mail and asked them to come and collect it. He too was without answer and hung up on me.

I have received the corrected invoice through email but as of today, i haven't heard from the company regarding the compensation for the mental harassment and deceptive practice being followed.

Was this information helpful?

No (0)

Yes (0)

Related Canon India reviews

View all 580 Canon India Reviews

Comments

isaacm

On April 18, 2013, i bought Canon's All-in-One inkjet canon model MP 287. But to my shock, when i reached home and attempted to upload the scanned image of the invoice, i saw the date imprinted on the invoice as March 18, 2014, which effectively disqualified me from availing the promotional offer currently being offered by Canon.

It is amply clear that the dealer, being aware that i had come from a far off place and would not be able to come back to the showroom to get the date corrected, chose to manipulate the date and thus pocket the free promotional gift offered by Canon.

The showroom being in Asia's largest IT market where the dealer, Challanger Computers P. Ltd. does business on a daily basis and generates invoice on hourly basis, it is impossible to get the date wrong, unless there is an intentional attempt to do so for pecuniary gains.

I have been considering taking legal course by filing a Police complaint and suit in District Consumer forum for cheating, fraud and deceptive practice.

I have received the corrected invoice through email but the company still refuses to recompense me for the deficiency in service and for following deceptive trade practice.