Canon / Digicam 12 Mp Ixus 960is — Defective Piece

For your kind information we had purchased a Canon Digicam 12 MP IXUS 960IS from Croma, Juhu branch on 15th October, 2009 vide invoice no.[protected]. The reason behind purchasing the same from Croma at higher rate rather purchasing the same at much lower rate from Alfa was because we trusted Croma for the quality & for the service that they will stand behind us in case of any issue with regards to the performance of the product. And it is not the first time we have purchased from croma rather our major products are purchased from croma & we were thinking of promoting croma in our business activity.

The camera was not functioning properly from the day it was purchased but as we were traveling out of town, we immediately brought it to croma's knowledge as soon as we returned from the trip on 21st October, 2009. we could not click any photos because of the problem during the trip. But to our sheer surprise on contacting croma their Customer head – Mr.Anthony & Ms.Pushpa Singh - Manager Camera Division denied to take any responsibility for the same & to replace the model & on the contrary they blamed that we have dropped the camera down and were asked to contact the canon service center on our own & informed they dont have any role in this. On sending the complaint letter to the store Ms.Pushpa refused to even receive the same. We really didn’t expect this kind of gesture especially from croma – a TATA company which advertises in media for their best quality & service under one roof.

You are kindly requested to look into the matter & get our model replaced or arrange to get refund of our money.

You can get back to us on[protected]/26718883.