[Resolved]  Car — Sad Story of Santro Purchase

Address:

Thiruvananthapuram, Kerala

Dear @ Hyundai,

I would like to introduce me as a owner of a Santro Car, Model GLS Date of Purcahse 26/4/2010. I would like share you the bad experience from Hilton Hyundai, a dealer of Hyundai Motors in Trivandrum, Kerala. I dont know whether you are going to take action for this mail or it is going to your junk mail folder. Iam sending this mail in good belief that you will atleast do a formal enquiry on this issue. As you know that word of mouth is the very good advertisement. You cant expect me to give a good opinion on the services of Hyundai unless my issue is resolved.

Vehile Details
Model Hyundai GLS E3
Date of Purchase 26/4/2010
Engine no G4HGAM010064
Chassis No MALAA51HLAM535246*C
Vehile Owner Name O Sugatha.( My Mother)

Pls find the below list of issues faced, facing by me from the day one of my visit to Hilton Hyundai,

1. I have exchanged my Maruthi 800 for this new car at the time of exchange it has commited by Mr Rajesh( Sales Executive Hilton Hyundai.) that remote lock, seat cover, suncool flim, teflon coating underbody coating and basic accessories will be compimentary along with SRK Cricket Kit. But at the time of delivery i had to pay Rs 2000/- extra for getting seat cover and Suncool Flim. I didnt get any other accessories such as remote lock, teflon coating and underbody coating. when i asked for the same it was told that that was only a false commitment given by the sales Executive. Me, Father and Mother tried to speak to the showroom Manager Mr Sajan. He was pretneding to be busy and he has made us wait for 45 minutes for meeting him. When we met him he told me that he doesnt know the commitment given by the sales executive and he was not responsible for that. I have paid Rs 2000/- for seat cover and suncool flim and bought the other accessories from outside.

2. After three days of delivery my seat cover started coming out i have tightned it several times but in vain. i have contacted the sevice desk for rectifying the issue. but they have tighntened it and again started coming. now it has been told from the service desk that the santro seat cover will be like this only.

3. After 2 weeks of delivery my wiper blade started making noise i have contacted the service desk it has been told that by the service desk that the wiper blade has to be replaced and i have to make payment. i have told tham that this car has been purchaded only 2 weeks back . It has been replied by the service desk that they are not responsible for any issues after the delivery

4. After 15 days got a call from the customer service(Ms Gladdis) to know whether iam happy with the services of Hilton Hyundai. i have told them the issue and she has told me that all my issues will be resolved but nobody has not yet responded.

5. I having visited hilton hyundai somany times taking permission from my office timings for resolving the issue but nobody has helped me it is only a waste of time and enery i have seen customers there who are having one or other complaints with Hilton Hyndai.We are not having option to exclate the issue bcos the Showroom manager Mr Sajan is not at all intrested to meet the customers and listen to them. Even if we meet him he will speak like a Army Major commanding his soldiers.

6. My Brother in law who is having Lancer has come along with me one day he was talking to the executive about hyundai Verna and he was asking for a test drive. But the executive told that the demo car is not available there. he has visited the showroom two times for a test drive. but till now he didnt get the test drive. Now he has booked honda city.

I have seen people in hilton compalining that Hyundai has cheated. Iam sure that this is spoiling the reputation of Hyundai.

Iam writing this mail in lot of pain because iam fedup with the issues. I[censored] feel that looking into the issue will help you also you can contact me in [protected]( Dinesh). i[censored] feel that it doesnt matter that hyundai looses one or more sale because of this, I dont expect a call or resolution for this mail

I hope you will take this mail in good sense
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Regards
Dinesh-[protected]