| Address: | Chennai, Tamil Nadu |
Carrier - Worst AC company
Clearly the worst customer care ever - Lagged the complaint on 13/mar , they did a shabby job after 1 week and made it worse ... 17 days since .... no action taken ( comp# chn0734) .
am calling every day - they say its escalated and will be resolved... buggers are taking no action.
worst of all they keep saying the std line we assure u best of service.. which is all the more irritating. No mgr is available on the customer care floor and reps are unwilling to transfer to them.
don;t buy this or even take it if they give it free .... its a pandoras box and will spoil your hapiness. Was this information helpful? | 
Professionally I am a teacher of South Point School in Kolkata and had purchased an Air Conditioner of Godrej & Boyce Mfg Co Ltd (AC 1.5 Ton Split) with my hard earned money. The AC machine (Model No: 18 FM) was purchased from the Great Eastern Appliances Pvt. Ltd on 15/03/2010.
The said machine was delivered to my house on the 21st instant, and was installed in my bed room by their Authorised Installation Agency, M/s Geo Systech on the 22nd instant. One Mr. Nakul and another gentleman from M/s Geo Systech had completed the installation and had charged Rs 2, 500/- for the same vide their Bill No: 6, Dated 22/03/2010, which I found later to be highly misappropriate.
After running the said AC machine on the very first day, it had started making a cracking sound from inside and water droplets started dripping continuously from it much after switching it off. I had called up their Authorised Installation Agency, M/s Geo Systech and another gentleman came on the 23rd instant and inspected the machine and declared it to be faulty.
Since the water droplets were continuously dripping throughout from the machine, I had called up their Authorised Service Centre and was allotted a Call No: 109845. Mr. Bikash Das, their Technician had inspected my machine on the 24th instant.
He had diagnosed that the machine is fine but the persons from their Authorised Installation Agency, M/s Geo Systech had made a totally erroneous installation for which although the machine was switched off, the power was flowing inside the machine continuously. Moreover, chunks of ice had formed both inside the machine and the compressor, which could have resulted in a total damage of the machine.
Just for the callous installation by their Authorised Installation Agency, M/s Geo Systech not only huge amount of Electrical Units had been consumed by the machine for almost 48 hours at a stretch without my usage, but also it could have resulted in a fatal accident. Moreover, they had charged a highly inappropriate installation charge.
I would, therefore, urge to immediately penalize and black-list their Authorised Installation Agency, M/s Geo Systech. Moreover, the amount of financial loss incurred by me should also be appropriately compensated.