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Carrier Airconditioning & Refrigeration / CarrierIndia.com

Carrier Airconditioning & Refrigeration Ltd — Product damaged in box but not changed

Address:West Bengal

I (Priti guha majumder, phone no.[protected]) purchased 1.5 ton split ac from great eastern (Kolkata) on 10.10.12. At the time of installation company men had found that indoor unit cabinet was broken and in that state it was inside the box, they also informed to company at the same time over telephone. Company informed us that they would replace the same within few days. After that we have contacted several times there is no response from the company rather they are just ignoring it.
This type of after sales service from a company like carrier is really disappointing. I am using one carrier ac so i prefered to buy another but this time i am really dissapointed and would never repeat this mistake in future..

I would request you to look into this matter seriously as soon as possible. Waiting for your urgent response.
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Comments

Carrier AC — some damage

I had send my AC for reparing perpose when i cam that i found some damage init ....
Asked the service center to look into the damage and do something regarding it they refused to do so../the AC is still nuder warranty period..
So pls take quik action....

C/Details Anuraj.
Mbl no [protected],[protected]
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DEAR CUSTOMER CARE MANAGER,

I HAVE LODDGED A COMPLAIN VIDE COMPLAIN NO.GHZ-0178 TO CUSTOMER CARE .DURING THE SECOND SERVICING TWO SERVICE MAN HAS COME FOR SERVICE AND DAMAGED THE INTERNAL GREEN PADS DURING WASHING AND PROMISED FOR REPLACEMENT BUT STILL IT HAS NOT BEEN REPLACED AND THE SAME HAS BEEN INFORMED TO CUSTOMER CARE BUT NO ACTION HAS BEEN TAKEN SO FAR.

SORRY TO WRITE WHY DURING SERVICING UNSKILLED SERVICE MAN HAS BEEN SENT. WHO DOES NOT KNOW CLEANING PROPERLY.

DO THE NEEDFUL AT THE EARLIEST.

THANKS AND REGARDS,

VIKAS SRIVASTAV
F-4, BALAJI APARTMENT,
PLOT 5/82,
SECTOR-5, RAJENDRA NAGAR, SAHIBABAD.UP201005.
MOB:[protected]
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normal.
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    Carrier Airconditioning & Refrigeration / CarrierIndia.com Phone
    +91 12 4470 7333 [Delhi]
    +91 52 2220 2346 [Lucknow]
    +91 12 4482 5500 [HQ]
    Carrier Airconditioning & Refrigeration / CarrierIndia.com Address
    Delhi-Jalpur Highway, Narsingpur, Gurgaon, Haryana, India - 122001
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