[Resolved]  Catwalk Shoes — Defective Shoe- No Refund

Mahajan Shoes — Defective Shoes

I bought a pair of Shoes from M/S Mahajan Shoes, SCF 26, Sector 19, Chandigarh on 05.07.2008, which contains a warranty of 6 months from the date of purchase. At the time I bought my shoes, shopkeeper told me that they will replace the shoes if anything happens to the shoes withing six months.

On 07.08.2007, say just after one month of buying of shoes, the sole pealed off from the shoe. I went to the shop alongwith my wife and they started using abusing language in front of all the customers. I told them that you have warrantied a replacement gurantee, which they refused. They said they can only get it repaired which requires 2 working days. I asked them to give a temporary pair as alternate as I have to go to office and I am having this pair of shoes with me. They again refused for that and started using bad language again. Than I asked them to write that you have received a pair of shoes for repairs which you will return after 2 days. Than they said if you want in writing than it will take 7 days for repairing.

Please suggest in this case what a customer should do as:
1. They sold me inferior quality of shoes which get damaged within a month.
2. The behaviour of shopkeeper and workers.
3. How a person can manage to go to office if he is having a single pair of shoes only.

Pump Shoes — Defective Shoes

On 19/7/08 I purchased these Pump shoes from your store (City Look Sector 17-C Chandigarh) at discount of 50%. I normally use these shoes for jogging. They were doing very fine, but lately one of the shoes deflates gradually. Hence it becomes very uncomfortable as one shoe is inflated and the order is deflated.

I reported this to your outlet M/s City Looks in last week of December 2008. The Manager concerned named Anand Mahajan attended me. He took my shoes and asked me to contact after 7 to 10 days. Few days later when I approached him, to my utter surprise he returned my shoes with the following reasons. His words were " These shoes are only guaranteed for 6 months. Further as the shoes are being used the leakage in the bladder of the shoes normally happens after this level o[censored]sage, and company cannot do anything in this regard" I could never imagine such a curt reply from a representative of a company of your repute. Nobody told me that the life of a REEBOK shoe is just 6 MONTHS when I was paying for it. When I asked him how to approach the Company office for this complaint I was advised by him not approach you all for one month as everybody is busy in sales. Mannerism and services of this level has left a bad taste. Please treat this as a feed back for your staff and products, and kindly get the needful done and oblige
Regards
Nitin Chopra

I bought shoes worth Rs 1600 from Catwalk. They were defective and the salemen made me run around for 5 months. Now they say nothing can be done. I will just have to keep this pair and they will not refund my money or exchange the pair.

I bought shoes worth Rs 1600 from Catwalk. The shoes were defective and now the company is taking no responsibility!!

I bought 2 pairs of Catwalk shoes last month, a pair of pumps & a pair of sandals, the pumps gave me terrible blisters, cuts & excruciating pain all over my feet, which took a month to subside, & the padding of the sandals has started peeling off after just wearing it twice, not to mention the agony of the sandal straps almost slicing through the skin of my foot. I would request people not to waste their money on this trashy company, if you really want to show of your expensive shoes, please buy Bata which has quality & reliability with pedigree!