[Resolved]  Ccd (Cafe Coffee Day) — SERVED COCKROACH IN BROWNIE

Address:

Ahmedabad, Gujarat

DEAR SIR
cock roch served in browni at mout abu ccd. contact zonal head but no reply or action taken
below copying mail copy

Dear Sir,
Sub: Customer Complaint
As per the above mentioned subject, I regretfully inform you that I have been a victim of a life risking experience in one of your café coffee day (ccd) outlet, situated in Mount Abu in the state of Rajasthan on 12th May, 2010. The experience I underwent was very terrifying and never experienced by me before this date.
Following are some grievances that I have from the company:
1) I am a pure vegetarian but was served a brownie with a cockroach baked inside it.
2) I rightfully requested the ccd staff for the bill of the same but was denied. Instead they tried to bribe me with a packet of cookies in order to put an end to the matter there itself.
3) I rightfully requested the ccd staff to seal pack the cockroach filled brownie and give it to me so as to enable me take some legal action after getting it tested in a laboratory but was outright denied.
4) The ccd staff tried to tamper the evidence but luckily I took some pictures as well as a few videos of the whole thing before they actually did something like that.
5) The local vendor of ccd (Mt. Abu) accompanied by two other men threatened us not to take any legal actions in this matter.
6) Moreover I requested the ccd staff that I wanted to buy some other snacks and check them but was refused straight away.
7) When I spoke to Mr. Mahendra, he communicated to me that the zonal head of ccd Gujarat will be calling me in a day or two but he called me after 8-10 days of my conversation with Mr. Mahendra.
8) I met Mr. Balaji at ccd (Motera) and in the beginning of the meeting he was extremely polite but after noticing that we were not going to let such an irresponsible behavior from a multi-continent company go away so easily his behavior turned out to be extremely rude.
9) I requested Mr. Balaji to furnish me a report for the standards that your company follows before giving someone the vendorship along with the criteria where the vendor of ccd (Mt. Abu) failed but he outright denied me for giving the same.
10) It’s been more than 10 days that I met Mr. Balaji for this matter and till date there has been no response from him or any one else from the company.
From the above mentioned experience of mine, I assume that your company doesn’t take customer complaints seriously. Moreover the officers of the company do not even try communicating anything properly to the aggrieved customer and take such serious matters very frivolously.
I hereby request your good-self to take this matter seriously as life of a customer is at stake and such things cannot be taken frivolously. Moreover I request your good-self to communicate the company’s intentions to me otherwise within reasonable time otherwise I will be forced to move to the Court of Law or even media to enlighten the public about such irresponsible behavior from such a big brand like ccd.
Thanking You

Yours truly
Mr. Manav Bhandari
(Aggrieved Customer)
[protected]