[Resolved]  Chennai Ford (Amjikarai) — Exploitation of consumers

Address:

Tamil Nadu

This is to bring to your notice that I was facing a problem with my car (Ford Figo) and hence called the company's road side assistance team for help on [protected], the problem detected was that the wire that connects the battery to the car had melted due to excessive heat. The call center agent, when asked about the charges informed that the car is under warranty and therefore I will not be charged for the service and replacement. Ford teams agent came and picked the car to deliver it to the dealer. The dealer then calls and says that the car needs to be serviced as the second free service is due. I told the dealer to service the car as it was free. The dealer then says that he will charge us for the service, labour and will even charge us for the wire. If he knew that he would surely charge us,why in the first place did the call center guy even inform that the service is under warranty and is free? Absolutely pethetic. One Mr. Uneducated (Rajesh) who claims to be the Manager of the company believes that he has got his own level and wants me to be at his level to talk to him. Here is to you Mr. Rajesh, if I were to be at your level I would be fixing cars as a mechanic and not owning a car that you people send 10 times a day to test drive.