[Resolved]  Chevrolet — Poor service

Address:Khordha, Odisha

I have bought a spark LT 1.0 model on 3rd February 2011.My car has covered total distance of 7900km.Now since last one month i am getting a cranking sound while changing my gear and driving my vehicle.I have in touch with the dealer but the issue is not yet resolved.The poor service of such a branded organization is not accepted.

Dealer Details - SUPER SALES,NEAR PAHALA,BHUBANESWAR,ODISHA.
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

I have been owning an General Motors Chevrolet UVA purchased 3 years back. After the first year when no product generally gives much of service problems I have been going through hell in getting a proper service from Chevrolet's distributor at Chennai - Ms Sundaram Motors. There are many instances where Sundaram Motors have demonstrated extremely poor knowledge and capacity to provide service to customers adding to their bureaucratic attitude under the cover of process.

Recent and current experience is that my car battery is worn out and I have been asking them for replacement of battery for more than 2 weeks. I don't get a proper response and they are unable to even tell me what battery will fit for this car. It is my daily routine to call them if they have ordered for my battery but they reply without any responsibility that they will call back. I also understand that the battery for this car is Exide DIN 50 R with reverse polarity and no other manufacturer's battery will fit in. Moreover this battery as I was informed is an OE product and hence Exide is not allowed to trade this in open market and customers are forced to take it only from the car dealers. If General Motors does not intervene and find a solution to this and they would see their end soon atleast in Chennai that too for having a dealer like Sundaram Motors. I would be forced to escalate my dissatisfaction and find a solution through legal forum if Sundaram Motors or General Motors does not provide me a solution in the next 48 hours.
I have given my car no.DL8C V0549 at GT Karnal Road Triumph Motors for CNG Fitment last month but when i got my car , seat covers and cushions have been torned , speaker tray has been damaged when i contact the staff they said we don't have new seat cover and tray , today i visited their outlet for some accessories default which i bought from company but they don;t provide any solution and wasting time continuously so i am very fed up from their service level. I am planning to buy Beat but now i drop my idea to continue anymore with Chevrolet.My Contact No.[protected]
I sent my new Chevrolet car for repair to Metro Chevrolet delhi thrice for
> the same issues and the issue still persists in first three months of the
> ownership.
>
> Issues:
>
> Gear issues: very hard and sometimes i have to try 4 times to engage it in
> traffic which leads to jams and security issues as well.
>
> Niggle sounds from the dashboard since 2nd day from the purchase.
>
> Steering alignment as the steering is not in proper straight position.
I sent my new Chevrolet car for repair to Metro Chevrolet delhi thrice for
the same issues and the issue still persists in first three months of the
ownership.

Issues:

Gear issues: very hard and sometimes i have to try 4 times to engage it in
traffic which leads to jams and security issues as well.

Niggle sounds from the dashboard since 2nd day from the purchase.

Steering alignment as the steering is not in proper straight position.

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