Chevrolet India — Defect in New Car

Address:South West Delhi, Delhi

I had bought Beat Diesel from Autovikas Dwarka New Delhi(april 2012), Engine oil started leaking after very first service(within a month of purchase). I have still not got my car, they are now changing its engine itself. Worst after sales service ever seen.

Written mail to their sales GM, not a single response from him/her. Not available on the phone also, its really pathetic that one buy a car for the convenience and end up running around in the workshop.
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I M.kishore Sagar using Chevrolet Spark car which is purchased on 16.3.2011 which is belongs to my sister D. Yamini Devi and car no is AP P1 BP 0880. On 20.8.2012 when I am driving the above car which was in 2nd gear and I tried to change to 3rd gear the gear lever totally free i.e. I can’t change the gear and I stopped the car and called to Customer Care the they diverted the call in to technical section and those people advise me to bring to the nearest Chevrolet Servicing Centre by loading in a truck. I agree their advice and on 22.8.2012, i loaded the car in a truck and took to the nearest Chevrolet Servicing Centre which is 238 km distance from the spot where the car was stopped. The name of Chevrolet Servicing Centre is Orange Auto, Visakhapataman, where I purchased the car. I had done all my servicing’s from time to time upto 19, 867 km at Orange Auto, Chevrolet Servicing Centre, Industrial Estate, Visakhapataman. On 22.8.12 I contacted the Orange Auto, Chevrolet Servicing Centre, Industrial Estate, Visakhapataman, manager and I requested him, that I may be late, hence please wait for me because I am coming from a distance of 238 km. Accordingly I reached above servicing centre at 7.45 pm, but there was nobody to receive and no response. And then I booked a crane and unloaded my car, myself without support of Servicing Centre people. On the next day the Servicing Centre’s Servicing Manager told me that there was little bit problem in Gear box which may be the estimated charges of spare part and servicing cost may be Rs 10, 000 /-. Then I contacted with my Insurance Company which is Reliance Auto Insurance. The insurance company manager told me that the Gear Box is in warranty so I need not pay anything for that spares and servicing. Then I again contacted to Orange Auto, Chevrolet Servicing Centre’s Servicing Manager and told him what the insurance company manager told me, then he replied me that he also send the photos of the gear box to the head office for warranty enquiry, and he is waiting for your orders. Today i.e. 25.8.2012 but there is no response from the Servicing Centre’s Servicing Manager, so please send your esteemed favourable orders to the concerned with a copy to the under singed with immediate effect, as I am help less and without car. Further I request please take up the issue on special care. For any further details about my car pl. contact Orange Auto, Chevrolet Servicing Centre, Industrial Estate, Visakhapataman. My car number is AP P1 BP 0880. Please send me the replay by phone or mail for which I have given the below address.
Waiting for your early replay.
M. KISHORE SAGAR.
Contact me on +91 [protected] or [protected]@yahoo.com
Hey hi, I got beat diesel and before the end of one year, the engine has seazed. This was shocking. The reason given to me is hydro-locking which happens when water goes into the engine. I have no idea how water can go in the new engine. Has anyone faced this problem, please let me know. This is can be taken up jointly at at bigger level with GM if we can get together. Else, it will become an individual struggle and cost of replacing an engine is as much as 1.5 Lakhs.
Sir/Madam,
This is to communicate that i have purchase car manufactured by your esteemed company having the following details.
Model- Chevrolet Beat, TC DI LT, Chechis No.-MA6BFBKBNBBTO77056, e.nO.- IOABSZ[protected], MFGCD:GENMIL COLOUR SWT SILVER, Reg. Dt.- 13/01/2012 Mfg.Date.-10/2011, It is networthy to state that due to the reputation of the company I have purchased this car just after the launching with great hopes.But very soon my all hopes have been shattered due to the technical problems aroused I would like to mention that taking utmost care doing servicings as per the schedule provided by company at star motors, Amravati. Though the car was in warranty period I had to spent nearly 40, 000/- only time to time to repaire and solve technical problems. Rs. 38.000/- one time expenses were made on the problem of turbo, pan and other part damage. secondly there was a serious battery down problems many times. As a result on many important juncture my programmes were affected. I had to put the car nearly 10 days to the garage.
Last time in the second week of June 2013 again the severe technical problem aroused and since then till the car is pendind at star motors, Nagpur. It is pertinent to the note that this serious technical problems occured just after two days of servicing. I wondered and every one may surprise what type of servicing it would have been. On the inspection by your expert technicians only 100 ml oil was remaining in the engine.I will like to put the question why the concern authority at servicing centre have not noticed this. Because of such casual and irresponsible treatement by the servicing centre serious problem of turbo emerged for the second time. In my opinion the concerns are mainly responsible for this plight.
This is to bring to your kind notice that the technicians at star motors, Amravati are untrained and rustics. Due to their casual approach and technical ignorance I have to face problems and compailed to becomes carless.
I will like to mention for your kind information that the owner of the car is a professor doing up and down daily from Washim to Chandur Bazar covering 175 km. He is also a renouned poet in vidarbha have a wide spread contact with educated and well to do people. And when he has compailed to describe about the problems of car.
It is also pertinent to mention here that for the last one month the car is pending with star motor garage which has badly affected the daily schedule of the owner. Whenever the owner try to contact the concerns he does not get response.
Taking into consideration the above facts I have cultivated the firm belief that the might have a damaged piece so yuo are earnestly requested to provide me a fresh model without any technical defects. I will like to make you cousious that if my complaint is not heeded to that extent to which my aurguments are reasonable I will be compailed to move to the consumer court for justice and approach to the media to bring reality to the society which can badly affect the reputation of your esteemed company.
With warm regards...
Dr.Ajay K. Khadse
[protected]
C/O-Dr.Lata Jawale, Rawale Nagar,
Kata Road, Washim
Disst- Washim(MS) 444505

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